Ozioma CHRIS
@oziomachris
Detail-oriented virtual assistant with strong customer service skills.
What I'm looking for
I am a dedicated and tech-savvy Administrative Virtual Assistant with over 5 years of diverse experience in customer service, virtual support, and clerical tasks. My journey began at HOB System Tourism Limited, where I excelled in managing retail outlet coverage and ensuring effective product distribution. I take pride in my ability to monitor market trends and respond to customer inquiries with precision and efficiency.
As an Executive Virtual Assistant, I honed my skills in document management, time management, and client support. I am committed to delivering exceptional service and ensuring seamless operations in fast-paced environments. My role at NETIVIA further enhanced my customer support capabilities, where I adeptly handled inquiries and resolved issues, ensuring customer satisfaction at all times.
Currently, I am expanding my expertise in the travel industry with WOWFARE TRAVEL AGENCY, where I manage bookings, handle customer inquiries, and ensure compliance with travel regulations. My strong communication skills and attention to detail have been pivotal in my success, and I am eager to bring my skills to a new opportunity.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
WOWFARE TRAVEL AGENCY
Feb 2024 - Present (1 year 5 months)
Booked and issued tickets for flights, checked flight schedules and seat availability, and managed reservations, cancellations, and changes in travel plans. Explained travel rules and fare details, ensured payment, issued receipts, and verified travel documents.
Customer Representative
NETIVIA
Mar 2022 - Present (3 years 4 months)
Responded to customer inquiries via calls, emails, chats, and messages, providing accurate information about products, services, or orders. Resolved complaints and problems, handled returns and exchanges, and escalated complex issues when necessary.
Executive Virtual Assistant
HOB System Tourism Limited
Feb 2020 - Present (5 years 5 months)
Maintained files, oversaw clerical tasks such as sorting and sending mails, and managed messages. Scheduled meetings, sent invites, and ensured the office ran smoothly.
Sales Personnel
HOB System Tourism Limited
Aug 2018 - Present (6 years 11 months)
Achieved effective coverage of retail outlets within my travel route, distributing and depleting company products to customers. Monitored the sales and off-take value of company products in the market, creating solutions to customers' needs and reporting market trends.
Education
Degrees, certifications, and relevant coursework
Ternopil National Economics University
Bachelor of Science, International Economics
Studied International Economics at Ternopil National Economics University in Ukraine. Gained knowledge in economic principles and global financial systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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