OC
Open to opportunities

Ozioma CHRIS

@oziomachris

Detail-oriented virtual assistant with strong customer service skills.

Ukraine
Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a dedicated and tech-savvy Administrative Virtual Assistant with over 5 years of diverse experience in customer service, virtual support, and clerical tasks. My journey began at HOB System Tourism Limited, where I excelled in managing retail outlet coverage and ensuring effective product distribution. I take pride in my ability to monitor market trends and respond to customer inquiries with precision and efficiency.

As an Executive Virtual Assistant, I honed my skills in document management, time management, and client support. I am committed to delivering exceptional service and ensuring seamless operations in fast-paced environments. My role at NETIVIA further enhanced my customer support capabilities, where I adeptly handled inquiries and resolved issues, ensuring customer satisfaction at all times.

Currently, I am expanding my expertise in the travel industry with WOWFARE TRAVEL AGENCY, where I manage bookings, handle customer inquiries, and ensure compliance with travel regulations. My strong communication skills and attention to detail have been pivotal in my success, and I am eager to bring my skills to a new opportunity.

Experience

Work history, roles, and key accomplishments

WA

Virtual Assistant

WOWFARE TRAVEL AGENCY

Feb 2024 - Present (1 year 5 months)

Booked and issued tickets for flights, checked flight schedules and seat availability, and managed reservations, cancellations, and changes in travel plans. Explained travel rules and fare details, ensured payment, issued receipts, and verified travel documents.

NE

Customer Representative

NETIVIA

Mar 2022 - Present (3 years 4 months)

Responded to customer inquiries via calls, emails, chats, and messages, providing accurate information about products, services, or orders. Resolved complaints and problems, handled returns and exchanges, and escalated complex issues when necessary.

HL

Executive Virtual Assistant

HOB System Tourism Limited

Feb 2020 - Present (5 years 5 months)

Maintained files, oversaw clerical tasks such as sorting and sending mails, and managed messages. Scheduled meetings, sent invites, and ensured the office ran smoothly.

HL

Sales Personnel

HOB System Tourism Limited

Aug 2018 - Present (6 years 11 months)

Achieved effective coverage of retail outlets within my travel route, distributing and depleting company products to customers. Monitored the sales and off-take value of company products in the market, creating solutions to customers' needs and reporting market trends.

Education

Degrees, certifications, and relevant coursework

TU

Ternopil National Economics University

Bachelor of Science, International Economics

Studied International Economics at Ternopil National Economics University in Ukraine. Gained knowledge in economic principles and global financial systems.

Tech stack

Software and tools used professionally

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Ozioma CHRIS - Virtual Assistant - WOWFARE TRAVEL AGENCY | Himalayas