Mariia Korsh
@mariiakorsh
Customer Support Manager who solves non-standard issues through clear communication and process coordination.
What I'm looking for
I’m a customer-oriented professional with a proven track record in communication, process coordination, and problem-solving in non-standard situations. I’m fluent in written and spoken English and I have a working knowledge of Spanish.
I’m highly adaptable to new systems and efficient in multitasking, with a strong focus on delivering top-tier service. I care about creating a positive customer experience and finding effective solutions for both businesses and users.
In my recent role as a Junior Travel Manager, I processed and coordinated internal requests in real time and managed and resolved non-standard situations during business trips. I used Jira and People Force for request management, documentation control, and database maintenance.
Earlier, I coordinated large-scale non-formal education events for young people, handled administrative support in the office, and created communication materials. I also worked as an English tutor, tailoring lesson activities, communicating with students, and resolving misunderstandings.
Experience
Work history, roles, and key accomplishments
Junior Travel Manager
NDA Miltech
Apr 2026 - Jul 2026 (3 months)
Processed and coordinated internal requests for employees and managed non-standard situations during business trips in real time. Used Jira and People Force for request management and documentation control, including preparing travel documents and coordinating with service providers.
International Volunteer
Proyecto Kieu
Mar 2025 - Mar 2026 (1 year)
Planned and coordinated large-scale non-formal education events for young people in youth centers and supported youth project management and development. Provided office administrative support and created communication materials including posters and photos.
English Tutor
Flash English School
Mar 2022 - Feb 2023 (11 months)
Taught English to different age groups and levels (A0 to B2+). Organized and delivered lessons for large groups (ages 10 to 55).
Project / Event Coordinator
International Company
Coordinated logistics for international events with 50+ participants, managing schedules, resources, and on-site operations. Provided information support to international participants and resolved organizational difficulties during events.
Education
Degrees, certifications, and relevant coursework
Kyiv National Linguistic University (KNLU)
Philology and Translation (Specialisation), English and Spanish Philology
Studied Philology and Translation with a specialization in English and Spanish Philology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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