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Mariia KorshMK
Open to opportunities

Mariia Korsh

@mariiakorsh

Customer Support Manager who solves non-standard issues through clear communication and process coordination.

Ukraine
Message

What I'm looking for

I’m looking for a role where I can use my customer support and problem-solving skills, communicate clearly, and coordinate processes to improve the customer experience—especially in an environment that values efficiency, adaptability, and finding practical solutions.

I’m a customer-oriented professional with a proven track record in communication, process coordination, and problem-solving in non-standard situations. I’m fluent in written and spoken English and I have a working knowledge of Spanish.

I’m highly adaptable to new systems and efficient in multitasking, with a strong focus on delivering top-tier service. I care about creating a positive customer experience and finding effective solutions for both businesses and users.

In my recent role as a Junior Travel Manager, I processed and coordinated internal requests in real time and managed and resolved non-standard situations during business trips. I used Jira and People Force for request management, documentation control, and database maintenance.

Earlier, I coordinated large-scale non-formal education events for young people, handled administrative support in the office, and created communication materials. I also worked as an English tutor, tailoring lesson activities, communicating with students, and resolving misunderstandings.

Experience

Work history, roles, and key accomplishments

PK

International Volunteer

Proyecto Kieu

Mar 2025 - Mar 2026 (1 year)

Planned and coordinated large-scale non-formal education events for young people in youth centers and supported youth project management and development. Provided office administrative support and created communication materials including posters and photos.

Education

Degrees, certifications, and relevant coursework

Kyiv National Linguistic University (KNLU) logoKK

Kyiv National Linguistic University (KNLU)

Philology and Translation (Specialisation), English and Spanish Philology

Studied Philology and Translation with a specialization in English and Spanish Philology.

Tech stack

Software and tools used professionally

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