VVViktoriia Voitko
@viktoriiavoitko
Experienced Account Manager with a strong focus on client relationships.
PolandWhat I'm looking for
I am an Account Manager with over 12 years of experience in serving both local and multinational clients across Poland, the UK, and the USA. My expertise lies in developing strong business relationships, understanding client needs, and delivering tailored solutions that drive revenue growth. I pride myself on my ability to exceed sales targets and ensure exceptional customer satisfaction.
Throughout my career, I have successfully managed a diverse portfolio of clients, resulting in a 15% increase in sales revenues over two years. My strong analytical skills allow me to identify trends and provide insights that enhance client offerings. I am adept at negotiating contracts and maintaining compliance with company standards, ensuring that all deliverables are met accurately and on time.
Experience
Work history, roles, and key accomplishments
Account Manager, Insurance Specialist
AON
Oct 2016 - Present (8 years 8 months)
Developed business relationships with multinational clients and providers across Poland, UK, and USA, serving as the primary day-to-day contact. Managed the sales process, analyzed client requirements, conducted tenders, and prepared benchmarking reports, while also working with internal databases like BrokerAge, Greater Insight, and Oracle.
Supervisor of travel insurance abroad
April International
Feb 2011 - Sep 2016 (5 years 7 months)
Managed relationships with providers and clients, supporting travelers with policy-related needs and handling urgent requests including evacuation and repatriation. Reviewed reports, controlled costs from medical establishments, verified claims, negotiated global contracts, and processed accounting invoices.
Travel manager
Travel Agency
May 2009 - Dec 2011 (2 years 7 months)
Coordinated customer travel arrangements to Europe, collaborating with various tour operators. Attended industry seminars and presentations to stay updated on travel trends and offerings.
Education
Degrees, certifications, and relevant coursework
Post Secondary School Gloker
Payroll and HR solutions, Payroll and HR solutions
Completed a program focused on Payroll and HR solutions. Gained skills in relevant processes and systems.
National Aviation University
Bachelor's Degree, International Economics
Obtained a Bachelor's Degree in International Economics. Studied principles of international trade, finance, and economic relations.
Taras Shevchenko University
Bachelor's Degree, Philology
Completed a Bachelor's Degree in Philology. Focused on the study of language in oral and written historical sources.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
UkraineInterested in hiring Viktoriia?
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