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Тимофей Микитюк
Open to opportunities

Тимофей Микитюк

@0002320

Dynamic chat support agent delivering exceptional service and technical support while boosting sales.

Austria
Message

What I'm looking for

I’m looking for a remote-friendly customer support role where I can use CRM systems, follow scripts, solve telecom/internet issues, and grow by combining problem-solving with sales-focused communication.

I’m a dynamic chat support agent with proven success in remote settings, delivering exceptional customer service and technical support while keeping satisfaction ratings consistently high. I’m skilled in leveraging CRM systems to manage service work efficiently and communicate clearly to resolve issues quickly.

In my call center operator role at Rostelekom, I advised clients on telecommunications and internet service provider issues, resolved customer inquiries, and provided hands-on technical support. I also actively promoted and sold company products using effective communication, problem-solving, and proven sales and persuasion standards.

Experience

Work history, roles, and key accomplishments

RO

Call Center Operator

Rostelekom

Oct 2024 - Dec 2025 (1 year 2 months)

Advised clients on telecommunications and internet service provider issues, resolving customer inquiries with technical support. Promoted and sold company products by following scripts and handling service call workflows.

Education

Degrees, certifications, and relevant coursework

MN

Moscow School No. 1533

Secondary Education, Information Technology

2014 - 2025

Completed secondary education with a focus on information technology at School No. 1533 in Moscow from 2014 to 2025.

Tech stack

Software and tools used professionally

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