Тимофей Микитюк
@0002320
Dynamic chat support agent delivering exceptional service and technical support while boosting sales.
What I'm looking for
I’m a dynamic chat support agent with proven success in remote settings, delivering exceptional customer service and technical support while keeping satisfaction ratings consistently high. I’m skilled in leveraging CRM systems to manage service work efficiently and communicate clearly to resolve issues quickly.
In my call center operator role at Rostelekom, I advised clients on telecommunications and internet service provider issues, resolved customer inquiries, and provided hands-on technical support. I also actively promoted and sold company products using effective communication, problem-solving, and proven sales and persuasion standards.
Experience
Work history, roles, and key accomplishments
Call Center Operator
Rostelekom
Oct 2024 - Dec 2025 (1 year 2 months)
Advised clients on telecommunications and internet service provider issues, resolving customer inquiries with technical support. Promoted and sold company products by following scripts and handling service call workflows.
Education
Degrees, certifications, and relevant coursework
Moscow School No. 1533
Secondary Education, Information Technology
2014 - 2025
Completed secondary education with a focus on information technology at School No. 1533 in Moscow from 2014 to 2025.
Availability
Location
Authorized to work in
Job categories
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