Isabelle Catalina Iovan
@isabellecatalinaiova
German-speaking customer support specialist with technical expertise in SAP and process improvement.
AustriaWhat I'm looking for
I am a German-speaking customer support specialist with 4+ years of experience delivering technical support, reducing onboarding time, and improving first-contact resolution rates. I combine hands-on production experience with strong knowledge of SAP MM/PP, Microsoft 365, ticketing systems, and clear process documentation to solve issues quickly and sustainably.
I have a proven record of creating user guides and knowledge bases that streamline onboarding and reduce escalations, and I excel at cross-departmental coordination in German and English. I seek remote customer support roles in technical or industrial sectors where I can apply my troubleshooting skills, drive continuous improvement, and support team efficiency.
Experience
Work history, roles, and key accomplishments
Production Operator
Schöfer
Mar 2024 - Present (2 years)
Performed quality checks on automotive plastic components, recorded inspection results, and flagged issues to support continuous improvement and on-schedule production.
Customer Support Specialist
Polytec Group
Sep 2023 - Feb 2024 (5 months)
Resolved 20+ daily material tracking inquiries using SAP MM/PP and ticketing systems, maintained 92% SLA compliance, and created SAP user guides that reduced onboarding time by 20%.
Internal Client Support Specialist
Fronius
Sep 2022 - Aug 2023 (11 months)
Provided technical support to production departments resolving 15–20 workflow issues per shift, developed German troubleshooting documentation and reduced escalation rate by 20%.
CNC Machine Operator
KEBA
Sep 2021 - Aug 2022 (11 months)
Provided CNC programming guidance to colleagues, reducing setup errors by 30% and created a knowledge base of 20+ solutions for recurring programming issues.
Sales Assistant
Surace Eis
Jan 2018 - Dec 2020 (2 years 11 months)
Served 50+ German-speaking customers daily during peak seasons, increased average transaction value by 15% through product recommendations, and managed complaints to maintain positive relationships.
Education
Degrees, certifications, and relevant coursework
ASQ / ISO 9001:2015 (in progress)
Certification (in progress), Quality Management
Pursuing professional development in ISO 9001:2015 Quality Management; course in progress.
Linz High School
Academic High School Diploma, Mathematics / Economics
Completed Academic High School Diploma with a mathematics profile and economic specialisation including logistics and customer interaction modules.
HBLW Landwiedstraße
Vocational Diploma, Vocational Training
Completed vocational training with a focus on practical skills relevant to logistics and customer interaction.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
Job categories
Interested in hiring Isabelle Catalina?
You can contact Isabelle Catalina and 90k+ other talented remote workers on Himalayas.
Message Isabelle CatalinaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
