Open to opportunities

Amanda Deliu

@amandadeliu

Customer support and operations professional building a CS foundation, focused on technical troubleshooting in data-driven tech.

Austria

Message

What I'm looking for

I’m looking to grow within technical support roles at data-driven technology companies—using structured troubleshooting, CRM/ticketing, and case management to resolve issues quickly, improve customer success, and strengthen operations.

I’m a customer support and operations professional with hands-on experience managing tickets, case management, CRM workflows, and cross-functional communication in fast-paced environments. While pursuing a Computer Science degree at TU Graz, I’ve built a strong technical foundation through coursework and projects in C, C++, C#, Python, operating systems, and database-related work.

In my recent roles, I handled high volumes of support requests, solved complex customer and provider questions, maintained accurate records, and improved global service coverage through supplier negotiations and contract expansion. I bring a structured problem-solving approach, multilingual communication, and a clear goal: to grow in technical support roles within data-driven technology companies.

Experience

Work history, roles, and key accomplishments

Insurance Support & Ops

Argos Assistance

Jan 2023 - Jan 2024 (1 year)

Managed insurance support operations by handling tickets promptly, solving complex customer/provider questions, and coordinating with multiple stakeholders to ensure timely assistance. Negotiated and secured new provider contracts across multiple countries and maintained accurate case records in VTE CRM.

Ticketing Case Management VTE CRM Customer Support Multilingual Communication Cross Functional Collaboration

Administrative Assistant

U-ARIUS

Jan 2021 - Jan 2023 (2 years)

Integrated customer data into CRM systems, responded to emails and phone calls, and resolved account issues while tracking cases with internal case-management tools. Generated back-office and sales performance reports and coordinated updates with the sales team and other departments via Telegram.

CRM Systems Data Integration Sales Performance Case Management Administrative Operations Telegram

Language Tutor

Private Language School

Provided English and Italian tutoring for students aged 10–16 by creating lesson plans, classroom activities, and learning materials tailored to student needs. Developed translation tasks, grammar assessments, and vocabulary exercises to strengthen core language foundations.

Lesson planning Classroom Management Translation Exercises Vocabulary Activities

Sales & Customer Success

Direct Call

Handled inbound and outbound customer communications across the sales cycle, resolving inquiries and complaints to support customer satisfaction and retention. Built client relationships through proactive outreach, prospecting, cold calling, and networking, supported by market research.

Inbound Sales & Customer Success Complaint Resolution Cold Calling Prospecting Relationship Management Market Research Networking