Looking for a job

Всеволод Пилипчук

@0006381

Message

I resolve customer issues across chat, email, website accounts, orders, and payments.

Austria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve client issues, communicate clearly across chat and email, work with a collaborative team, and continue building my technical support skills.

I've provided customer support at Creative Frame in Linz, helping clients through chat and email with website navigation, user accounts, orders, payments, and account settings.

I reported technical bugs to the development team, documented common issues and solutions, and followed up clearly to improve service quality and user experience.

At Hotel Kolping, I served guests in a fast-paced environment, handled orders and payments, managed breakfast service, and resolved guest concerns. I communicate in German and English at B2 level and speak Ukrainian at near-native level.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Creative Frame

Dec 2024 - Dec 2024 (0 months)

Provided customer support via chat and email, resolved website issues and user account problems, and assisted clients with navigation and functionality. Reported technical bugs to the development team and documented common issues for faster support.

Customer Support Email Support Live Chat Problem Solving Documentation Teamwork

Waiter

Hotel Kolping

Aug 2024 - Dec 2024 (4 months)

Provided friendly and professional customer service to guests, took orders accurately, and served food and beverages. Managed breakfast service during morning shifts and handled payments and cash register operations.

Customer Service Order Taking Cash Handling Teamwork Time Management