Adeleye Toluwalope

I am a dynamic and results-driven customer service professional with over five years of experience in delivering exceptional support and driving customer satisfaction. My expertise lies in leveraging CRM tools to streamline processes and enhance customer experiences. I have been recognized for achieving a 99% customer satisfaction score and increasing customer retention by 60%, showcasing my commitment to fostering positive customer relationships.

Currently, as a Customer Support Operations Specialist at Infinityfield Engineering Services, I have successfully boosted customer retention through proactive relationship management strategies. I pride myself on efficiently resolving complex technical inquiries and collaborating seamlessly with cross-functional teams. My efforts have led to a significant reduction in average response time and support tickets, ultimately enhancing overall service efficiency.

Previously, I served as a Customer Service Representative at Green Africa Airways, where I maintained a 95%+ customer satisfaction rating while managing over 100 daily customer interactions. My ability to upsell travel add-ons and premium services contributed to a 20% increase in ancillary revenue per customer. I am passionate about contributing to business growth and continuously improving customer service processes.