JBJamie Bobits
@jamiebobits
Customer support professional with a focus on IT and security.
AustriaWhat I'm looking for
I am a dedicated customer support professional with experience in IT support and security. My journey began with internships and military service, which instilled in me a strong sense of responsibility and teamwork. I have worked in various roles, including IT support for online casinos and retail, where I honed my communication skills and customer-oriented thinking.
Throughout my career, I have developed a solid foundation in technical support, particularly in the gaming and entertainment sectors. My experience at Admiral Casino & Entertainment AG allowed me to engage directly with customers, ensuring their needs were met while maintaining a secure environment. I am passionate about continuous learning and adapting to new challenges, which I believe is essential in the ever-evolving tech landscape.
Experience
Work history, roles, and key accomplishments
Customer Support
Decoded HR
Jun 2024 - Jun 2024 (0 months)
Provided customer support for online casinos, assisting users with inquiries and issues related to their accounts and gaming experiences.
IT Retail Support
Bestseller Spain
Feb 2024 - Mar 2024 (1 month)
Delivered IT support for retail operations, assisting customers in both English and German with technical issues and product inquiries.
IT Support and Customer Support
Admiral Casino & Entertainment AG
Feb 2023 - Oct 2023 (8 months)
Managed IT support and customer service operations, ensuring smooth functioning of systems and addressing customer needs effectively.
Security Staff
Wagner Sicherheit GmbH
Apr 2020 - Apr 2022 (2 years)
Performed various security tasks, including administration at a COVID-Testing station and working in a hospital environment.
Intern
Amt der burgenländischen Regierung
Jun 2016 - Aug 2016 (2 months)
Gained practical experience through an internship, assisting with various administrative tasks and projects.
Summer Intern
Energie Burgenland
Jul 2014 - Aug 2014 (1 month)
Participated in a summer internship program, gaining insights into the energy sector and assisting with daily operations.
Education
Degrees, certifications, and relevant coursework
Austrian Military
Military Service, Military Service
2019 - 2020
Completed military service, including three months of frontier use, developing discipline and teamwork skills.
Handelsakademie Eisenstadt
High School Diploma, Entrepreneurship & Management
2012 - 2018
Focused on Entrepreneurship and Management, gaining knowledge in business practices and management strategies.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
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