Open to opportunities

Владислав Гусев

@0001533

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Multilingual customer-service professional experienced in events, moderation, and client communications.

Portugal

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What I'm looking for

I seek roles combining events, customer support, and content work in multicultural teams where I can grow, contribute to processes, and learn continuously.

I am a multilingual customer-service and events professional with experience hosting live and online events, moderating content, and supporting B2B partners. I thrive in multicultural environments and enjoy building partnerships and delivering high-quality customer experiences.

In my roles I have managed events, supervised teams, handled payments and invoices, and produced educational multimedia content. I have also worked as a content moderator and customer service representative for international companies, ensuring policy compliance and providing timely support.

I am a fast learner who values teamwork, critical thinking, and results-driven work. I take initiative in planning, budgeting, and partner communications while remaining open to feedback and continuous improvement.

I am motivated to contribute to organizations that value clear communication, cultural awareness, and reliable service delivery, bringing a blend of event management, content work, and customer support expertise.

Experience

Work history, roles, and key accomplishments

Current

Freelance Event Host

Current

Freelance

Jul 2020 - Present (5 years 3 months)

Hosted offline and online live events, coordinated sponsors and staffing, and advocated budgets to deliver successful event experiences.

Event Hosting Budgeting Public Speaking Event Coordination Multicultural Engagement

Content Moderator

Teleperformance Portugal

Jan 2022 - Apr 2023 (1 year 3 months)

Reviewed social media content to prevent policy violations and ensured platform safety through timely moderation and escalation.

Content Moderation Risk Assessment Communication Attention To Detail

Customer Service Representative

Majorel Estonia OÜ

Jul 2021 - Jan 2022 (6 months)

Provided customer support via phone and email and managed partner support for accommodation-related projects, maintaining high service quality.

Customer Service Phone Support Email Support Partner Support CRM

Entertainer/Event Manager

TUJU

Jul 2020 - Jan 2022 (1 year 6 months)

Organized and hosted small events (concerts, parties, birthdays), provided high-quality customer service, and managed event logistics.

Event Management Hosting Customer Service Logistics Multitasking

Content Specialist

Company in Estonia OÜ

Mar 2021 - Jun 2021 (3 months)

Analyzed specialist-provided information and created educational videos and social media content to support business, customer service, and sales initiatives.

Content Creation Video Production Social Media Educational Content Cross Functional Collaboration

Manager

iNGAME Escape Rooms

Aug 2020 - Feb 2021 (6 months)

Managed daily operations, supervised teams, organized events, handled customer service and financial transactions to ensure smooth venue operations.

Operations Management Team Supervision Customer Service Cash Handling Partnership Building

Education

Degrees, certifications, and relevant coursework

GeekBrains

Certificate, Event Management

2021 - 2022

Activities and societies: Course work focused on communication with the public and event hosting for online and offline events.

Completed an online course about technical processes and event management delivered by GeekBrains between February 2021 and January 2022.

Narva Language Lyceum

High School Diploma, High School

2017 - 2020

Activities and societies: Participated in Nordplus Junior (Norway 2017), Erasmus+ (Georgia 2018), and a cultural exchange program in Kazakhstan (2019).

Completed the regular national high school program at Narva Language Lyceum from September 2017 to June 2020.