Nelson da Silva
@nelsondasilva
Dedicated tourism professional with extensive customer service experience.
What I'm looking for
I am a tourism professional with a degree from Coimbra University, specializing in Tourism, Leisure, and Heritage. My career spans various roles, including call center agent, administrative assistant, and event coordinator, where I have honed my skills in customer service and operational support. I am fluent in multiple languages, which enhances my ability to communicate effectively with diverse clientele.
Throughout my professional journey, I have demonstrated a strong commitment to excellence in service delivery. My experience in the hospitality sector, particularly as a hotel receptionist and waiter, has equipped me with the ability to manage guest relations and ensure a memorable experience. Additionally, my role as an event coordinator allowed me to develop strong organizational skills, ensuring successful event execution while supporting team dynamics.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Concentrix
Oct 2023 - Present (1 year 9 months)
Responsible for logging, categorizing, and prioritizing incidents. Managed incident ownership and communication throughout the lifecycle, handling both in-policy and out-of-policy service requests.
Administrative Assistant
Meivcore Group
May 2024 - Jul 2024 (2 months)
Assisted in the fleet department, managing administrative tasks and supporting operational functions.
Waiter
La Pause Café
Feb 2021 - Aug 2022 (1 year 6 months)
Performed duties in a tea room and fast food restaurant, managing goods and providing general administrative support.
Hotel Receptionist
Hotel Le Temps de Vivre
Oct 2019 - Oct 2020 (1 year)
Welcomed and assisted guests, handled reservations, and managed cash register operations.
Administrative Assistant
Le Kerisnel
May 2018 - Nov 2018 (6 months)
Managed correspondence, bookkeeping, schedules, and communications in a complex with meeting rooms and dining areas.
Production Operator
SCEA ROUE
Apr 2018 - Sep 2018 (5 months)
Performed various activities related to greenhouse tomato farming.
Costume Designer
STANK
Apr 2016 - May 2016 (1 month)
Served as Costume Director for the film 'Rase Campagne', overseeing costume design and implementation.
Set Decoration Assistant
STANK
Nov 2014 - Dec 2014 (1 month)
Assisted in set decoration for the film 'Le Gouffre', coordinating with various departments.
Intern - Night Audit
Hotel Beau Rivage
Dec 2014 - Dec 2014 (0 months)
Assisted in night audit and provided additional support in reception duties.
Event Coordinator
La Galerne
Oct 2014 - Oct 2018 (4 years)
Planned and coordinated events, supporting the catering team with table and bar service.
Customer Service Agent
Manpower
May 2009 - Dec 2012 (3 years 7 months)
Provided customer service in information and ticket sales, ensuring a high level of customer satisfaction.
Travel Agent
Intermapa, Viagens e Turismo Lda
Mar 2006 - Nov 2006 (8 months)
Provided customer service and logistics for rent-a-car services.
Education
Degrees, certifications, and relevant coursework
Coimbra University
Degree in Tourism, Leisure and Heritage, Tourism, Leisure and Heritage
2010 - 2014
Studied Tourism, Leisure and Heritage, focusing on the management and promotion of tourism and leisure activities, as well as the preservation of cultural heritage.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
imdb.com/name/nm7926693Job categories
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