Nelson da SilvaNS
Open to opportunities

Nelson da Silva

@nelsondasilva

Dedicated tourism professional with extensive customer service experience.

Portugal
Message

What I'm looking for

I seek a dynamic role that values customer engagement and offers growth opportunities.

I am a tourism professional with a degree from Coimbra University, specializing in Tourism, Leisure, and Heritage. My career spans various roles, including call center agent, administrative assistant, and event coordinator, where I have honed my skills in customer service and operational support. I am fluent in multiple languages, which enhances my ability to communicate effectively with diverse clientele.

Throughout my professional journey, I have demonstrated a strong commitment to excellence in service delivery. My experience in the hospitality sector, particularly as a hotel receptionist and waiter, has equipped me with the ability to manage guest relations and ensure a memorable experience. Additionally, my role as an event coordinator allowed me to develop strong organizational skills, ensuring successful event execution while supporting team dynamics.

Experience

Work history, roles, and key accomplishments

CO
Current

Call Center Agent

Concentrix

Oct 2023 - Present (1 year 9 months)

Responsible for logging, categorizing, and prioritizing incidents. Managed incident ownership and communication throughout the lifecycle, handling both in-policy and out-of-policy service requests.

HV

Hotel Receptionist

Hotel Le Temps de Vivre

Oct 2019 - Oct 2020 (1 year)

Welcomed and assisted guests, handled reservations, and managed cash register operations.

Education

Degrees, certifications, and relevant coursework

Coimbra University logoCU

Coimbra University

Degree in Tourism, Leisure and Heritage, Tourism, Leisure and Heritage

2010 - 2014

Studied Tourism, Leisure and Heritage, focusing on the management and promotion of tourism and leisure activities, as well as the preservation of cultural heritage.

Tech stack

Software and tools used professionally

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Nelson da Silva - Call Center Agent - Concentrix | Himalayas