Seeking Remote roles blending hospitality & community management. Focus: guest/user interaction, customer support/care, issue resolution & high satisfaction. Thrive in collaborative teams with event planning, proactive problem-solving & strong growth opportunities.
Fábio Padrão
@padrao
Multilingual hospitality professional and experienced community moderator.
What I'm looking for
I am a multilingual hospitality professional with hands-on experience in hotel operations, guest services, HR support, and digital community moderation. I combine front-office skills (Amadeus, reservations, check-ins) with warehouse and inventory experience gained during hospitality internships.
For over eight years I have freelanced as a Discord moderator, managing a 500+ member community, organizing events, resolving conflicts, and fostering inclusive engagement. I prioritize proactive user support, feedback-driven improvements, and collaborative team leadership to sustain positive online communities.
I hold a Licentiate degree in Tourism and Hotel Management and additional training in hospitality administration, photography, Adobe Lightroom, and Microsoft Office/Teams. I seek roles where I can apply hospitality expertise and community-building skills to improve guest or user experiences.
Experience
Work history, roles, and key accomplishments
Discord Moderator
Freelance
Jan 2017 - Present (9 years)
Managed a Discord community of 500+ members, organized events to boost participation, and resolved conflicts to maintain a positive, inclusive atmosphere over 8+ years.
Receptionist / HR Assistant
Nau Hotels
Jan 2016 - Dec 2016 (11 months)
Handled front desk operations using Amadeus PMS, managed hotel and employee documentation, and supported inventory and storeroom organisation during an internship.
Waiter / Reception Intern
Pestana Promenade
Jan 2013 - Dec 2013 (11 months)
Provided customer service across front and back office tasks, assisted guests with check-ins and luggage, and served buffet and wine service during internship placements.
Education
Degrees, certifications, and relevant coursework
Escola Superior de Turismo e Tecnologia do Mar
Licenciated degree, Hospitality Administration/Management
2013 - 2021
Licenciated degree in Tourism and Hotel Management completed at Escola Superior de Turismo e Tecnologia do Mar between 2013 and 2021.
Instituto Politécnico de Leiria - IPL
Professional Hospitality Administration/Management, Hospitality Administration/Management
2011 - 2013
Completed a professional hospitality administration/management course at Instituto Politécnico de Leiria from 2011 to 2013.
Escola Secundária Rafael Bordalo Pinheiro
Tourism Course (Secondary education), Tourism
2008 - 2011
Completed secondary education with a focus on tourism-related studies at Escola Secundária Rafael Bordalo Pinheiro from 2008 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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