Open to opportunities

Catarina Silva

@catarinasilva1

Message

Empathetic customer service professional specializing in remote support and moderation.

Portugal

Message

What I'm looking for

I seek remote customer-support roles where I can use empathy, clear communication, and problem-solving to improve user experiences and grow in moderation or support responsibilities.

I am a motivated and empathetic customer service professional with experience in hospitality, online moderation, and remote user support. I have provided email, chat, and phone support, handled reports and account issues, assisted with basic translation from English to Portuguese, and collaborated using remote tools to resolve customer needs.

My background in 5-star hotel environments strengthened my attention to detail, multitasking, and guest-focused communication. I am passionate about creating positive experiences, skilled in conflict resolution and order processing, and available immediately for remote work.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Freelance

Jan 2023 - Present (3 years)

Provided remote email, chat, and social support for users handling account issues, reports, and feedback; assisted with basic translation and adaptation of game-related content to Portuguese. Built experience with remote collaboration tools and moderation workflows.

Customer Support Content Moderation Email Support Chat Support Translation (EN→PT)Remote Collaboration Problem Solving Conflict Resolution

Guest Service Assistant

Hotel Mosteiro de Santa Clara

Jan 2022 - Dec 2022 (11 months)

Maintained 5-star cleanliness and guest satisfaction standards, coordinated with front-desk staff to fulfill guest requests, and strengthened multitasking and attention to detail in a fast-paced hospitality environment.

Housekeeping Attention To Detail Communication Multitasking Customer Satisfaction Time Management

Hospitality Assistant

Hotel Venceslau

Jan 2021 - Dec 2021 (11 months)

Supported daily room preparation and guest comfort, maintained communication with management to ensure service quality, and assisted with operational tasks to support front-desk needs.

Housekeeping Room Preparation Quality Team Coordination Basic Computer Skills

Tourism Support Assistant

Autor Guesthouse

Jan 2020 - Dec 2020 (11 months)

Managed room organization and assisted guests with local information and check-in needs, handling customer interactions with empathy and professionalism.

Room Organization Customer Service Empathy