Бакыт Эшмурзаев

@0001243

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Resourceful professional with 4+ years in tech and operations.

United States

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a resourceful and adaptable professional with over four years of experience in operations, client support, and internal tech development, particularly within the healthcare and digital services sectors. My journey has been characterized by stepping into leadership roles, streamlining workflows, and leveraging technology to solve complex business problems. I pride myself on being a multilingual communicator with an international perspective and a strong entrepreneurial drive.

In my recent role as a Technical Administrator and Internal Developer at Aman Assist LLC, I successfully built and maintained the company’s internal website and service portal, developed a Telegram chatbot to automate customer support, and improved internal efficiency through automation. My experience also includes overseeing daily operations as an Interim General Director, where I managed high-stakes client interactions and identified workflow gaps that led to significant technical improvements.

As the founder of LearnMate Academy, I launched an education platform that connects Kyrgyz tutors with diaspora communities abroad, showcasing my ability to manage operations and build quality service models. My diverse experiences have equipped me with a robust skill set in project management, client onboarding, and remote collaboration, making me a valuable asset in any team.

Experience

Work history, roles, and key accomplishments

Technical Administrator & Internal Developer

Aman Assist LLC

Mar 2024 - Present (1 year 6 months)

Built and maintained the company's internal website and service portal. Developed a Telegram chatbot to automate customer support and reduce manual workload.

HTML CSS WordPress JavaScript Python IT Support System Troubleshooting Workflow Automation

Interim General Director

Aman Assist LLC

Feb 2024 - Present (1 year 7 months)

Oversaw daily operations and team coordination during the director's absence. Managed high-stakes client interactions and partner reporting, identifying workflow gaps that inspired technical improvements.

Operations Management Team Coordination Client Relations Partner Reporting

VHI Program Specialist

Aman Assist LLC

Jan 2022 - Present (3 years 8 months)

Acted as a liaison among clinics, clients, and insurance providers, processing claims and managing high-volume inquiries. Helped streamline document flow and trained new team members.

Claims Processing Client Relations Insurance Coordination Document Management Training Development

Administrative Assistant & Data Entry Clerk

Aman Assist LLC

Nov 2020 - Present (4 years 10 months)

Maintained accurate client records and assisted with claims documentation. Provided daily operational support and client communications, developing an understanding of insurance processes and service delivery.

Data Entry Client Communication Insurance Processes

Call Center Operator

Call Center

Provided phone-based customer service and routed inquiries appropriately. Handled a high volume of calls efficiently and professionally.

Customer Service Communication Skills Problem Solving

Freelance Tutor

Freelance Tutoring

Provided personalized lessons for schoolchildren and university students. Built long-term client relationships and received repeat business.

personalized instruction Client Relationship Management Curriculum Development Educational Support

Founder & Coordinator

EduBridge

Launched an education platform connecting Kyrgyz tutors with diaspora communities. Oversaw operations, hired and managed a small team, and built the service model.

Operations Management Team Management Payment Processing

Co-Founder & Client Lead

Web Services Collective

Co-managed a small web agency delivering portfolio websites and digital tools. Scoped projects, communicated with clients, and coordinated delivery with the developer.

Project Scoping Client Communication

Freelance Collaborator

2D Animation Studio

Partnered with a designer to deliver promotional videos for local businesses. Managed timelines, client expectations, and post-production coordination.

Client Management Post production Video Editing