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Quentin Kuczynski

@quentinkuczynski

Zoom administrator and technical manager focused on customer experience and operational excellence.

United States
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What I'm looking for

I’m looking for a role where I can lead Zoom operations and technical support, strengthen customer experience, and drive measurable operational improvements through training, empathy, and dependable system guidance.

I’m a self-driven Zoom Administrator and Technical Manager who enables business processes and supports complex business applications, bringing empathy and emotional intelligence into every interaction. I’m known for consensus building, road-mapping, and organizational change management that keeps teams aligned and moving forward.

I’ve managed customer-facing technical support and training—leading 1-1 sessions, running team meetings, and onboarding multiple waves of new associates while improving how teams navigate systems. I’ve also consistently de-escalated participant concerns and delivered exceptional service, including working in KPI & quota driven environments.

My technical toolkit spans Zoom operations, Salesforce support, Google Office, ServiceNow, and ITIL V4, with hands-on experience in web technologies including HTML, CSS, Bootstrap, JavaScript, and jQuery. I’ve further strengthened my impact by supporting large-scale events and conferences, moderating and hosting Zoom meetings, and coordinating breakout sessions with clients and customers.

Experience

Work history, roles, and key accomplishments

AV

Zoom Administrator & Squad Lead

Accenture | Vdart

Provided Salesforce-based tech solutions to teams of agents, managed unemployment insurance program operations during the COVID-19 pandemic, and led squad meetings and 1:1 training. Trained 3 waves of 35 new project associates, supported chat/account navigation, de-escalated demanding concerns, and consistently ranked in the Top 5% of peers.

Education

Degrees, certifications, and relevant coursework

Quentin hasn't added their education

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Tech stack

Software and tools used professionally

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