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MTCustomer experience leader with 10+ years in insights-driven programs.
Experience
Program Director, Voice of Employee (VoE)
Cisco
Nov 2022 - Present (3 years)
Director, Voice of Customer
Via
Sep 2021 - Present (4 years 2 months)
Enterprise Client Success Manager
MX
Feb 2020 - Present (5 years 9 months)
Head of Customer Success Enablement
Qualtrics
Jan 2014 - Present (11 years 10 months)
Results-driven professional with a strong background in customer service.
Experience
Telephone Interviewer
LuceResearch
Jan 2024 - Aug 2024 (7 months)
Telephone Interviewer
Headwaysolutions
Oct 2020 - Nov 2023 (3 years 1 month)
Customer Service Rep
KWCallCenter
Jul 2018 - Sep 2020 (2 years 2 months)
Network engineer specializing in LAN, router, and NOC operations.
Experience
Assistant NOC Engineer
Apon Computer Training Institute
Aug 2021 - Apr 2023 (1 year 8 months)
United States80k-120k USD
Highly technical Linux-QA-turned-UX Researcher
Experience
INUX Researcher
Indeed
Apr 2025 - Jun 2025 (2 months)
INAssociate UX Researcher
PSUnited States100k-150k USD
Strategic UX Researcher turning complex data into actionable insights.
Experience
Lead UX Researcher
Willis Towers Watson
Feb 2018 - Present (7 years 9 months)
MMDetail-oriented Data Engineer with expertise in data migration and ETL.
Experience
Junior Consultant – Data Engineer
Digivatelabs
Jan 2024 - Present (1 year 10 months)
Programmer Analyst
Kantar
Jan 2022 - Present (3 years 10 months)
Director-level data visualization and scientific communication leader transforming complex data into clear, equity-focused insights.
Experience
NCData Visualization Specialist
NORC at the University of Chicago
CCStatistician with a passion for data analysis
Experience
Estadístico en Muestreo
Instituto Nacional de Estadística (INE)
Aug 2023 - Dec 2023 (4 months)
Técnico Estadístico
Conf. Nal. Mujeres Campesinas Indígenas y Originarias de Bol
Nov 2013 - Nov 2023 (10 years)
Analista en Estadístico
CIES MORI
Jun 2014 - Jan 2023 (8 years 7 months)
RBMeticulous and analytical professional seeking remote work.
Experience
TRPart-time Marketing Assistant
TRINSIC
Jan 2023 - Present (2 years 10 months)
Co-owner
LOST COMPASS CABANAS
Jan 2022 - Present (3 years 10 months)
Detail-oriented market research interviewer with strong data analysis skills.
Experience
Market Research Interviewer
Dynata
Jun 2024 - Present (1 year 5 months)
Service Writer
TAG Truck Center
May 2019 - Jul 2023 (4 years 2 months)
Data Entry / Auditor
Advertising Checking Bureau
Jan 2019 - May 2019 (4 months)
MOOrganized executive assistant with strong project management skills.
Experience
Executive Assistant|Virtual Assistant
Athena
Feb 2024 - Feb 2025 (1 year)
Research Assistant
60Decibels
Aug 2022 - Dec 2024 (2 years 4 months)
Business Development Representative
Hodi
Oct 2024 - Nov 2024 (1 month)
Senior public health researcher and health systems strengthening advisor with 15 years' expertise.
Experience
AGDeputy Chief of Party
Abt Global
Jul 2024 - Present (1 year 4 months)
Consultant Qualitative Researcher
Brooks Insight
Aug 2023 - Mar 2024 (7 months)
JI
PREnthusiastic customer service agent with a passion for problem-solving.
Experience
Customer Service Agent
Prex
Jan 2024 - Present (1 year 10 months)
AI Project Assistant
Remotaks
Jan 2023 - Present (2 years 10 months)
Telephone Interviewer
DTFilipino researcher and geospatial practitioner with GIS expertise.
Experience
Project Evaluation Officer
Department of Transportation (DOTr)
Apr 2024 - Present (1 year 7 months)
Training Assistant
BNHR
Jan 2024 - Present (1 year 10 months)
Training Assistant
AAResults-driven data analyst with extensive experience in statistics.
Experience
Data Analyst
Ministry of Economic Planning and Budget (Lagos Bureau of St
Jul 2018 - Present (7 years 4 months)
CC
Nigeria65k-150k USD
Results-driven Monitoring, Evaluation, and Research officer.
Experience
Monitoring and Evaluation Officer
Jobberman Nigeria
Oct 2024 - Present (1 year 1 month)
Researcher and Data Analyst
YS
India3000k-4000k INR
Senior User Researcher with expertise in healthcare and technology.
Experience
Principal User Researcher
Department of Health and Social Care
Oct 2023 - Present (2 years 1 month)
Experienced civil engineer and AutoCAD drafter with project expertise.
Experience
Architecture & Interior Designer
Arqam Associates
Dec 2022 - Feb 2023 (2 months)
Instructor Civil & Autocad, 3D Simulation Work
Jinnah College of Engineering
Apr 2002 - Dec 2022 (20 years 8 months)
AutoCAD Operator
F.W.O
Jan 2011 - Mar 2012 (1 year 2 months)
Applied Geophysics student skilled in data evaluation and environmental analysis.
Experience
Applied Geophysics Student
Federal University of Technology, Minna
Jan 2022 - Present (3 years 10 months)
Senior UX Researcher with expertise in human-centered design.
Experience
Independent Research Projects
Independent Research Projects
Jan 2024 - Present (1 year 10 months)
UX Strategist and Researcher
Gold Belt Incorporated
Sep 2023 - Present (2 years 2 months)
Senior UX Researcher
Indeed
Nov 2021 - Aug 2023 (1 year 9 months)
AMUser Experience Consultant
Ancillary Services Management
Sep 2019 - Sep 2021 (2 years)
GIUser Experience Researcher
GitLab
Oct 2018 - Dec 2018 (2 months)
FPUX Researcher and Designer
Fedora Project
Dec 2016 - Mar 2017 (3 months)
Product Experience Researcher
British American Tobacco
Mar 2014 - Feb 2016 (1 year 11 months)
Insights Analyst
Auckland Transport
Oct 2010 - Mar 2014 (3 years 5 months)
Research Project Manager
Colmar Brunton
May 2008 - Oct 2010 (2 years 5 months)
Encuestadora
Cuali Cuanti S.R.L.
Mar 2010 - Mar 2010 (0 months)
Auxiliar Administrativo
Curso Prefacultativo FCPN-UMSA
Aug 2002 - Dec 2004 (2 years 4 months)
Management Consulting Manager
ACCENTURE
Jan 2019 - Jul 2021 (2 years 6 months)
TAAssociate Director
THE UNIVERSITY OF TEXAS AT AUSTIN
Jul 2011 - Jan 2019 (7 years 6 months)
UMSenior Research Coordinator
UNIVERSITY OF MISSOURI
Jan 2008 - Jul 2011 (3 years 6 months)
Data Enumerator
Loves Ministry/Waraba Medical Centre
Jun 2024 - Aug 2024 (2 months)
Data Enumerator
State Department for Social Protection / Centre for Populati
Nov 2023 - Feb 2024 (3 months)
Research Data Consultant
John Snow Incorporated
Jul 2023 - Aug 2023 (1 month)
TUDirector, Research & KM
Tulane University
May 2022 - Jun 2023 (1 year 1 month)
Head, RMEL Department
Centre for Communications and Social Impact
Feb 2018 - Mar 2022 (4 years 1 month)
DataVoz
Jan 2023 - Present (2 years 10 months)
Telephone and Technical Support
Teleperformance
Jan 2017 - Present (8 years 10 months)
BNHR
Oct 2023 - Present (2 years 1 month)
Monitoring Evaluation and Learning (MEL) Assistant
United States Agency for International Development Energy Se
Sep 2022 - Present (3 years 2 months)
Development Management Officer
Climate Change Commission - Climate Change Office
Dec 2020 - Present (4 years 11 months)
Datags
Feb 2021 - Present (4 years 9 months)
Field Enumerator
KPMG
Feb 2024 - Present (1 year 9 months)
Geography Teacher
Aliyu Musdafa College Yola
May 2023 - Present (2 years 6 months)
Customer Care Representative
Jewelsbymilla
Apr 2023 - Present (2 years 7 months)
Interaction Designer and Researcher II
frog design | Philips
Aug 2021 - Aug 2022 (1 year)
User Experience Engineering Analyst
Accenture Song
Sep 2018 - Aug 2021 (2 years 11 months)
Assistant Quantity Surveyor
Frontier Works Organization
Sep 2002 - Dec 2010 (8 years 3 months)
Site Supervisor
Al Badar Enterprises And Govt Contractors
Mar 2002 - Dec 2007 (5 years 9 months)
United Healthcare
Apr 2023 - Present (2 years 7 months)
Lead UX Researcher
Freedom Mortgage
May 2022 - Present (3 years 6 months)
UX Researcher
DOCUSIGN
May 2021 - Present (4 years 6 months)
