Open to opportunities

David Do Quy

@daviddoquy

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Experienced User Research Specialist with a focus on digital services.

United Kingdom

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What I'm looking for

I am looking for a role that values user-centered design and offers opportunities for impactful research in digital services.

I am an experienced User Research Specialist with over 10 years of expertise in public sector digital services and user-centered design. My career has been dedicated to delivering impactful insights through various research methodologies, including interviews, surveys, usability testing, and ethnographic studies. I have a proven track record of aligning research with strategic outcomes, influencing policy, and enhancing digital services in compliance with Government Design Standards.

One of my key achievements includes establishing the user research function at the Competition and Markets Authority (CMA), where I led a team to implement a comprehensive user research strategy. This initiative ensured user-centric approaches across multiple digital services, all of which passed GDS assessments. My work has significantly influenced government digital policy and tools, particularly in areas affecting funeral directors and procurement.

Throughout my career, I have successfully managed various projects, including the development of the Great British Bee Count app and leading ethnographic research for the Royal Society's education policy report, which drove £100m in government investment. I am passionate about using research to inform design decisions and improve user experiences in digital services.

Experience

Work history, roles, and key accomplishments

Current

Head of User Research

Current

Competition and Markets Authority

Mar 2023 - Present (2 years 2 months)

Established and implemented a comprehensive user research strategy and function within the CMA to ensure user-centric approaches in all projects. Directed user research for five critical digital services, ensuring compliance with GDS standards.

User Research Usability Testing Focus Groups Team Leadership Stakeholder Management User Centered Design

User Researcher

Competition and Markets Authority

Dec 2021 - Mar 2023 (1 year 3 months)

Led user-centered research to inform the design and evaluation of digital services. Conducted qualitative and quantitative research with diverse user groups to uncover insights into user needs, behaviors, and pain points.

User Research Usability Testing User Interviews Qualitative Research Quantitative Research Digital Servicing Data Analysis Prototyping

Project Manager

Competition and Markets Authority

Sep 2018 - Dec 2021 (3 years 3 months)

Oversaw the delivery of various IT projects, including user research and project management for the Private Motor Insurance reporting service and a new internal procurement system. Managed a budget of £1.3 million, ensuring a seamless transition for end users.

Project Management User Interviews Stakeholder Management Budget Management SharePoint Change Control

Digital Project Manager

Friends of the Earth

Feb 2018 - Sep 2018 (7 months)

Led on crucial projects, including the development of the Great British Bee Count app, a major fundraising activity. Introduced project management processes to provide structured planning for campaigns.

User Research Usability Testing PRINCE2 Process Mapping Campaign Management Stakeholder Engagement Agile Methodologies Fundraising

Computing Project Leader

The Royal Society

Aug 2016 - Dec 2017 (1 year 4 months)

Responsible for delivering a high-profile project exploring computing education in UK schools, funded by Microsoft and Google. Led research work packages and built strong relationships with diverse senior stakeholders.

Research Management Stakeholder Engagement Survey Design Interviewing Budget Management Public Speaking

Digital Project Manager

Queensland Treasury

Jun 2015 - Jun 2016 (1 year)

Provided direction to digital projects within the organization, working closely with users to understand their needs. Successfully led a project delivering bespoke workplace health and safety web tools.

Team Leadership Business Case Development Risk Mitigation Financial Forecasting

Project Manager

Viridian Housing

Dec 2013 - Mar 2015 (1 year 3 months)

Responsible for delivering projects as part of major organizational change, primarily focused on IT delivery and business change. Managed project and portfolio finances, ensuring budgets were met.

Project Management Software Deployment User Research Application Fitness Assessment Financial Management Portfolio Management Risk Management Reporting Agile Project Management

Senior Advisor – Organisational Improvement

Department of Transport and Main Roads

May 2011 - Nov 2012 (1 year 6 months)

Responsible for delivering initiatives to foster knowledge management and innovation throughout the organization. Undertook user research interviews to recognize the need for an employee collaboration tool.

Knowledge Management User Research Focus Groups Internal Communications Business Process Mapping Stakeholder Engagement

Project Officer – Organisational Improvement

Department of Transport and Main Roads

May 2010 - May 2011 (1 year)

Required a strong understanding of project management to deliver business improvement projects. Developed and analyzed results of the annual Corporate Governance Divisional Stakeholder Survey Report.

Project Management Stakeholder Management Business Continuity Reporting Data Analysis Project Delivery

Business Analyst – Program Office

Department of Transport and Main Roads

Sep 2008 - May 2010 (1 year 8 months)

Worked on legislative-based IT projects to enhance licensing and registration operations. Developed business requirements specifications and facilitated end-user workshops.

Business Analysis Requirements Gathering Process Mapping Documentation Facilitation Licensing

Sales Support

iSeek Communications

Feb 2008 - Aug 2008 (6 months)

Responsibilities included sales and marketing of B2B internet services along with the provisioning of hardware to clients. Supported sales efforts and managed client hardware needs.

Sales Support B2B Sales Marketing Customer Service Product Knowledge Communication Skills Problem Solving Technical Support

IT Support Analyst

University of Queensland

Feb 2005 - Feb 2008 (3 years)

Provided IT support to students and staff, resolving technical issues and assisting with software and hardware problems. Maintained a high level of customer satisfaction through effective support.