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muttu s gaddi

@muttusgaddi

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Detail-oriented Salvage Procurement Engineer with strong claims management experience.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and challenges in claims management or customer service.

I am a dedicated Salvage Procurement Engineer with a strong background in claims management and customer service within the insurance sector. Currently, I work at LKQ India Pvt. Ltd., where I evaluate vehicles from auctions and identify non-damaged parts suitable for resale. My role requires quick assessments of collision impacts and damages, ensuring that I maintain proficiency in Vehicle Identification Number (VIN) decoding to stay updated on automotive specifications.

Previously, I held positions at TATA AIG and ICICI Lombard, where I managed end-to-end processes for four-wheeler claims, trained new joiners, and focused on optimizing turnaround times and customer satisfaction. My experience in handling escalated claims and preventing fraudulent claims has honed my problem-solving skills and ability to work under pressure. I am passionate about continuous learning and enhancing my knowledge to contribute effectively to my organization.

Experience

Work history, roles, and key accomplishments

Current

Salvage Procurement Engineer

Current

LKQ India Pvt. Ltd.

May 2022 - Present (3 years 2 months)

Evaluated vehicles from auctions, identifying non-damaged parts suitable for resale using internal tools. Assessed collision impacts and damages via images and videos to determine part viability and maintained proficiency in VIN decoding. Addressed pending issues promptly and participated in daily standup calls and process improvement initiatives.

Vehicle Evaluation VIN Decoding Process Improvement Internal Tools

Deputy Manager - Claims

TATA AIG General Insurance

Oct 2021 - Apr 2022 (6 months)

Managed the end-to-end process for four-wheeler claims, including training new joiners and handling escalated cases. Focused on key performance indicators such as TAT, NPS, and ACS. Successfully prevented fraudulent claims to optimize claim size and accuracy.

Claims Management Four Wheeler Claims Training TAT Management NPS Fraud Prevention Claims Optimization

Customer Service Manager

ICICI Lombard General Insurance

Sep 2019 - Oct 2021 (2 years 1 month)

Handled the end-to-end process of four-wheeler claims, including checking FNOL data, claim admissibility, and preparing survey reports through final settlement. Managed escalated claims and focused on TAT, NPS, and ACS. Utilized strong communication skills for investigating and resolving suspected fraudulent claims.

Four Wheeler Claims FNOL Data Analysis Claim Admissibility Survey Report Preparation Problem Solving TAT NPS Fraud Investigation Communication

Service Engineer

Bajaj Allianz General Insurance

Jul 2017 - Sep 2019 (2 years 2 months)

Managed the end-to-end process for four-wheeler claims, including checking FNOL data and claim admissibility. Conducted vehicle inspections and surveys at dealerships, handling spot surveys and preparing detailed reports.

Four Wheeler Claims FNOL Data Analysis Claim Admissibility Vehicle Inspection Spot Surveys Survey Report Preparation

Bodyshop Advisor

Concorde Motors India Ltd.

Sep 2016 - Jul 2017 (10 months)

Received vehicles for body repair and provided estimated repair costs to customers. Monitored body repair work, including tinkering and painting, ensuring quality standards. Managed document collection and communicated effectively with customers and insurance surveyors.

Repair Estimates Tinkering Customer Communications