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WM
Kenya80k-140k USD
IT Service Delivery Lead | Tech Ops & People Leadership | Driving Excellence
Experience
Senior Delivery Manager
Prodapt Consulting
Mar 2023 - Present (2 years 8 months)
IT Operations Engineer
EFG Hermes Kenya
May 2017 - Feb 2023 (5 years 9 months)
IT Service Delivery Officer
Nairobi Securities Exchange
Nov 2014 - Apr 2017 (2 years 5 months)
Service Desk Officer / Customer Service Coordinator
National AIDS Control Council / VIVO Energy Kenya
Oct 2007 - Nov 2014 (7 years 1 month)
JWDedicated delivery coordinator with exceptional customer service skills.
Experience
Delivery Coordinator
Inspired Delivery, L.L.C.
Jan 2025 - Present (10 months)
Deli Production
H.E.B
Oct 2024 - Present (1 year 1 month)
Doordash Driver
Accomplished Service Delivery Leader with over 20 years of experience.
Experience
Service Delivery & Operations Lead
Securens
Feb 2024 - Present (1 year 9 months)
Service Delivery and Operations Lead
Infosys
Jul 2022 - Jan 2024 (1 year 6 months)
Infrastructure Service Management Lead
Accenture
Experienced Service Delivery coordinator excelling in KPI and client management.
Experience
Global Service Delivery Coordinator
Telefonica
Mar 2021 - Present (4 years 8 months)
IT Service Desk Analyst
Capita India Ltd
Jul 2020 - Present (5 years 4 months)
Customer Delivery Support
BBIT professional with 5+ yrs in service delivery & support, skilled in ITIL, troubleshooting & driving secure, scalable solutions.
Experience
BESupport consultant
Business Engineering
Jan 2024 - Jun 2025 (1 year 5 months)
EXService Delivery Manager
Excis
May 2022 - Oct 2023 (1 year 5 months)
EXIT Engineer
Adept IT Service Delivery Specialist with 14 years of experience.
Experience
Lead, Service Delivery Specialist
Accenture
Nov 2024 - Present (1 year)
Lead, IT Service Desk
Galaxe Solutions
Nov 2022 - Nov 2023 (1 year)
IT Team Leader (Service Delivery)
HCL Technologies
Feb 2019 - Nov 2022 (3 years 9 months)
I am an IT service delivery leader with 15+ years' client focus
Experience
Software & Hardware Sourcing Professional
British Telecom Global Services Pvt Ltd
Aug 2022 - Jul 2023 (11 months)
Associate Manager – Technology
Senior telecom service delivery leader driving complex network projects.
Experience
Service Delivery Sr Manager
Sakon
Sep 2021 - Present (4 years 2 months)
Service Delivery / Assurance Project Manager
VoIS Bangalore
Nov 2015 - Sep 2021 (5 years 10 months)
Senior Provisioner
Virtela Technology
Mar 2014 - Nov 2015 (1 year 8 months)
Senior Delivery Manager with 34 years' telecoms experience delivering large-scale programs.
Experience
NLSnr Delivery/Project Manager
NetCracker Technology Ltd.
Sep 1998 - Present (27 years 2 months)
VMSnr Business Services Manager
Virgin Media
May 1990 - Sep 1998 (8 years 4 months)
IUAdept IT Service Delivery Specialist with 14 years of experience.
Experience
Lead, Service Delivery Specialist
Accenture
Nov 2024 - Present (1 year)
Lead, IT Service Desk
Galaxe Solutions
Nov 2022 - Nov 2023 (1 year)
IT Team Leader (Service Delivery)
HCL Technologies
Feb 2019 - Nov 2022 (3 years 9 months)
ASDedicated customer service professional with a passion for growth.
Experience
Customer Service & Fuel Delivery Driver
American Mobile Petroleum
Feb 2023 - Present (2 years 9 months)
Forklift Operator
Coca Cola United
Feb 2022 - Present (3 years 9 months)
EGDynamic delivery professional with extensive experience in customer service.
Experience
Delivery Package Contractor
UniUni Delivery
Oct 2024 - Jun 2025 (8 months)
Amazon Driver
Amazon
Nov 2023 - Jun 2024 (7 months)
Appliance Contractor
GE
Mar 2018 - Aug 2023 (5 years 5 months)
Delivery manager with telecom experience and strong provisioning, team leadership skills.
Experience
Delivery Manager
Platform X
Apr 2023 - Present (2 years 7 months)
Team Leader
Talk Talk Business
Dec 2022 - Mar 2023 (3 months)
Provisioning Coordinator
Virtual1
Oct 2020 - Dec 2022 (2 years 2 months)
Service Delivery Lead driving high-performing service desk teams and measurable SLA improvements.
Experience
Service Delivery Lead
Tata Consultancy Services
Jul 2024 - Present (1 year 4 months)
Consultant - Service Desk Lead
Genpact
Mar 2023 - Jun 2024 (1 year 3 months)
Senior Analyst L2
British Council
I am a Senior Telecom Delivery Manager and Solution Architect specializing in OSS/BSS and revenue assurance.
Experience
OMTechnical Delivery Architect
Omantel
Sep 2004 - May 2024 (19 years 8 months)
Senior Telecom Consultant
OCS Infotech
Nov 1998 - May 2004 (5 years 6 months)
I am an experienced accounting professional with a decade of finance and hospitality experience seeking public-sector work.
Experience
Restaurant Helper
Rahmani Restaurant and Hotel
Jan 2015 - Jan 2025 (10 years)
Delivery and technology leader driving global programmes, platform modernisation, and cost optimisation.
Experience
Senior Software Development Project Manager
Derivco
Nov 2024 - Jun 2025 (7 months)
Delivery Leader
Derivco
May 2012 - Jun 2025 (13 years 1 month)
I am an experienced Service Delivery Manager optimizing IT operations and contact center performance.
Experience
Senior Manager - IT Operations
Norwin Technologies India Pvt Ltd
Apr 2021 - Present (4 years 7 months)
Senior Manager - IT & Services
KH Exports India Pvt Ltd
Oct 2015 - Apr 2021 (5 years 6 months)
IT Service Desk Trainer
Sidra Medical and Research Center
YBService delivery manager and technical lead driving reliable IT operations.
Experience
Service Delivery Manager
Serviqual Ltd.
Dec 2023 - Present (1 year 11 months)
ACCluster Manager
Accenture
May 2021 - Dec 2023 (2 years 7 months)
Systems and Applications Engineer
Linkbynet IO
MBDedicated delivery man with strong problem-solving skills.
Experience
Delivery Man
Foodpanda
Oct 2024 - Present (1 year 1 month)
Delivery Man
Pathao.com
Doordash
Jun 2020 - Present (5 years 5 months)
Volunteer
New Life Church
Jun 2017 - Present (8 years 5 months)
Aug 2007 - Apr 2022 (14 years 8 months)
Manager-Networks
TATA Communications
Dec 2006 - Aug 2007 (8 months)
Business Analyst
Tech Mahindra Ltd.
Sep 2006 - Nov 2006 (2 months)
Wipro
Dec 2018 - Present (6 years 11 months)
Excis/Liquid
Jun 2021 - Apr 2022 (10 months)
EXFreelance IT Engineer
Excis
Jun 2020 - May 2021 (11 months)
IT Sales and Tech Support
Computer Mania
Dec 2015 - Oct 2019 (3 years 10 months)
Project Engineer
Kharafi National
Nov 2015 - Nov 2016 (1 year)
Telecom Engineer
Sultan Telecom
Apr 2012 - May 2015 (3 years 1 month)
HCL Technologies
Jun 2019 - Jul 2021 (2 years 1 month)
Senior Professional
DXC Technologies Private Limited
May 2017 - Apr 2018 (11 months)
Account Service Management Advisor
Dell International Services Private Limited
Jul 2015 - May 2017 (1 year 10 months)
Associate Manager: Service Delivery
CSC India Pvt. Ltd.
Jun 2006 - Jun 2015 (9 years)
Project Manager
Reliance Globalcom
Aug 2011 - Feb 2014 (2 years 6 months)
ACProcess Analyst
Accenture
Nov 2010 - Aug 2011 (9 months)
Communications Manager
Securicor
Aug 1988 - May 1990 (1 year 9 months)
RFTelecommunications Operator
Royal Air Force
Jun 1984 - Aug 1988 (4 years 2 months)
Project Engineer
Kharafi National
Nov 2015 - Nov 2016 (1 year)
Telecom Engineer
Sultan Telecom
Apr 2012 - May 2015 (3 years 1 month)
Delivery Driver
FedEx Ground
Feb 2019 - Present (6 years 9 months)
Armed Security Guard/Customer Service Representative
Ergonomics Security Corp
Jan 2016 - Present (9 years 10 months)
Fedex Delivery Driver
FedEx
Aug 2017 - Mar 2018 (7 months)
Appliance Delivery Driver
XPO Logistics
Sep 2014 - Aug 2017 (2 years 11 months)
Order Validation Specialist
Virtual1
Aug 2018 - Oct 2020 (2 years 2 months)
Account Manager
Grey
Dec 2017 - May 2018 (5 months)
Feb 2022 - Mar 2023 (1 year 1 month)
Senior Analyst
HCLTech
Dec 2018 - Feb 2022 (3 years 2 months)
Associate IT Support
Wipro
Jun 2018 - Dec 2018 (6 months)
Nov 2014 - Apr 2015 (5 months)
ITIL Process Manager
Technosoft Global Services Pvt Ltd
Mar 2011 - Nov 2013 (2 years 8 months)
IT Analyst
Tata Consultancy Services Pvt Ltd
Dec 2008 - Mar 2011 (2 years 3 months)
Mar 2016 - Apr 2021 (5 years 1 month)
Jul 2018 - Nov 2023 (5 years 4 months)
Delivery Man
BDGift.com
Jun 2016 - Jun 2018 (2 years)
Delivery Man
Popcorn, an Online DVD Shop
Jun 2016 - Jan 2017 (7 months)
