Open to opportunities

Kevin Tolman

@kevintolman

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Dynamic telecom leader with 25 years of experience in service delivery.

United States

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What I'm looking for

I am looking for a role that fosters innovation, values teamwork, and offers opportunities for professional growth.

I am a dynamic and results-driven telecom leader with over 25 years of experience managing high-performing teams and complex projects in the telecom and SaaS industries. My proven ability to lead cross-functional global teams through change has driven major service delivery initiatives and built strong customer relationships. I possess deep expertise in project management, telecom provisioning, and cloud-based service operations across AWS, GCP, and hybrid environments.

Throughout my career, I have adeptly aligned technology initiatives with business goals to deliver measurable outcomes. As a Service Delivery Manager at Hansen Technologies, I directed global service delivery operations and technical support, enhancing reliability and speed of delivery through the integration of DevOps, CI/CD, and SRE principles. My commitment to continuous improvement has significantly reduced customer escalations and improved mean time to resolution (MTTR) across telecom services.

With a strong educational background, including a Project Management Certification and a Bachelor of Science in Organizational Leadership, I am also a Certified Telepresence Engineer. My leadership roles have equipped me with the skills to manage multi-million-dollar client transitions and implement global support models that enhance service delivery. I am passionate about leveraging my expertise to drive success in future projects and initiatives.

Experience

Work history, roles, and key accomplishments

Service Delivery Manager

Hansen Technologies

Jun 2021 - Jun 2025 (4 years)

Directed global service delivery operations and technical support across telecom provisioning platforms, AWS, GCP, and on-prem environments. Managed and mentored cross-functional teams, driving performance, accountability, and professional development across multiple time zones.

AWS GCP DevOps CI CD SRE Customer Relationship Management Project Management Cloud Migration

Service Delivery & PMO Manager

British Telecom

Feb 2015 - Jan 2021 (5 years 11 months)

Managed 10+ global AV, streaming, and telecom service projects using Agile and Waterfall methods. Served as escalation lead on 3 high-risk accounts and multi-million-dollar client transitions.

Agile Waterfall Project Management Escalation Management Telecom Streaming

Principal AV & VTC Engineer

IHS

Oct 2009 - Jan 2015 (5 years 3 months)

Designed 50+ executive telepresence systems and Centers of Excellence. Provided M&A support and executive AV services.

Telepresence Systems M&A Cost Estimation Stakeholder Management

Various Leadership Roles

Various Broadcast & AV Organizations

Jan 2001 - Jan 2009 (8 years)

Held leadership roles at Prologis, LeSea Broadcasting, Clear Blue Engineering, AV Services Corp., and J&S Audio Visual. Focused on global AV system design, telecom architecture, and team leadership.

Team Leadership Audio Visual Services

Education

Degrees, certifications, and relevant coursework

Colorado Christian University

Project Management Certification, Project Management

Completed a Project Management Certification program. This certification enhanced skills in managing complex projects and leading teams effectively.

Colorado Christian University

Bachelor of Science (Equivalent), Organizational Leadership

Achieved a Bachelor of Science (Equivalent) in Organizational Leadership. This program focused on developing leadership skills and understanding organizational dynamics.

Cisco

Certified Telepresence Engineer 2 Certificate, Telepresence Engineering

Obtained the Certified Telepresence Engineer 2 Certificate from Cisco. This certification specialized in telepresence systems and related technologies.

Red Rocks Community College

Associate of Arts, Film & Video Technologies

Earned an Associate of Arts degree in Film & Video Technologies. This program provided foundational knowledge and practical skills in film and video production.