BBBernu Britz
@bernubritz
IT professional with 5+ yrs in service delivery & support, skilled in ITIL, troubleshooting & driving secure, scalable solutions.
South AfricaWhat I'm looking for
I am an IT professional with 5+ years of experience in IT support, service delivery, and systems integration. Skilled in Microsoft, Zoho, ManageEngine, and ITIL processes, I’ve led global teams, improved SLA performance, and implemented process optimisations to enhance service efficiency. I’m passionate about using technology to solve real-world challenges and continuously expand my expertise in cloud, automation, and emerging technologies such as blockchain and cybersecurity. Certified in ITIL4, PRINCE2, and Cryptocurrency, I aim to grow into senior IT leadership roles where I can drive both innovation and business value.
Experience
Work history, roles, and key accomplishments
BESupport consultant
Business Engineering
Jan 2024 - Jun 2025 (1 year 5 months)
I was a IT Software support consultant in the public sector.
EXManaged high-performing service support functions including IT Service Desk and Desktop Support. Ensured valid purchase orders and maintained accurate reporting for service improvement activities.
EXProvided first and second line support, documented technical assistance requests, and created training materials for troubleshooting and usage.
EXDelivered first and second line support as a freelancer, documented technical assistance requests, and empowered teams to manage technical issues independently.
IT Sales and Tech Support
Computer Mania
Dec 2015 - Oct 2019 (3 years 10 months)
Drove IT sales strategies while providing onsite tech support and managing POS systems and stocktakes.
Education
Degrees, certifications, and relevant coursework
ISIU University of Applied Sciences
Bachelor of Arts, Business Administration
2024 -
Currently pursuing a Bachelor of Arts (B.A.) in Business Administration, focusing on Business Engineering and support consultancy. Engaged in system analysis and administration within the public sector.
Excis
Service Delivery Manager, Management
2022 - 2023
Worked as a Service Delivery Manager, maintaining high-performing service support functions including IT Service Desk and Desktop Support. Responsible for managing purchase orders and ensuring accurate reporting.
Excis/Liquid
IT Engineer, Information Technology
2021 - 2022
Served as an IT Engineer, providing first and second line support. Documented technical assistance requests and created training materials for troubleshooting and usage.
Paarl School
Class Assistant, Education
2020 - 2021
Assisted with administrative duties within the school, supporting the Grade 7-9 phase.
Computer Mania
IT Sales and Tech Support, Information Technology
2015 - 2019
Worked in IT Sales and Tech Support, driving sales strategies and providing immediate onsite IT support, including POS system support.
Availability
Location
South AfricaAuthorized to work in
Social media
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