Open to opportunities

Prashant Saxena

@prashantsaxena1

Message

I am an IT service delivery leader with 15+ years' client focus

India

Message

What I'm looking for

I seek a senior IT service delivery or operations role where I can lead client-facing teams, drive process and cost improvements, manage asset/configuration programs, and deliver measurable savings in a collaborative, growth-oriented environment.

I am an IT service delivery and sourcing professional with 15+ years' experience managing asset & configuration management, incident management, and client engagement across large IT services organizations. I have delivered measurable savings (approximately 33K GBP saved in seven months) and generated additional revenue through PLR and process improvements.

I lead transitions, deployments and process improvements using ITIL practices and tools such as Flexera, Remedy, Jira and Splunk to keep CMDB as the single source of truth. I thrive in stakeholder-facing roles where vendor negotiation, operational rigor and analytical problem solving protect revenue and improve delivery.

Experience

Work history, roles, and key accomplishments

Software & Hardware Sourcing Professional

British Telecom Global Services Pvt Ltd

Aug 2022 - Jul 2023 (11 months)

Negotiated vendor pricing and managed end-to-end purchase requisitions, SOW design and dashboard deployment, saving approximately £33,000 in seven months. Optimized PR processing SLAs and managed senior stakeholder relationships to increase wallet share and protect revenues.

Vendor Management Procurement SOW Dashboards Stakeholder Management Contract Management Asset Management

Associate Manager – Technology

HCL Technologies

Jun 2019 - Jul 2021 (2 years 1 month)

Managed P1/P2 incident resolution and device deployments while improving SLAs and replicating best practices across verticals. Chaired monthly business reviews with senior stakeholders and ensured security controls met contractual requirements.

Incident Management ITIL SLA Management Deployment Stakeholder Management Process Improvement

Senior Professional

DXC Technologies Private Limited

May 2017 - Apr 2018 (11 months)

Served as SPOC for clients, quality-checked critical financial reports impacting billing, and recovered potential lost revenue for approximately 3K laptops via the PLR process. Represented asset management on weekly client calls to close open actions by agreed due dates.

Asset Management Financial Reporting PLR Process Quality Assurance

Account Service Management Advisor

Dell International Services Private Limited

Jul 2015 - May 2017 (1 year 10 months)

Acted as single point of contact for service and asset management, ensured CMDB accuracy as the single source of truth, and executed daily IT operations and tool deployments. Drove process adherence and communicated progress and delays to stakeholders.

Service Management Asset Management IT Operations Process Adherence

Associate Manager: Service Delivery

CSC India Pvt. Ltd.

Jun 2006 - Jun 2015 (9 years)

Led service delivery and asset lifecycle processes, produced weekly non-productive asset reports to improve billing accuracy and revenue, and chaired steering group meetings to implement CAPA and close operational gaps. Ensured tools and processes supported software harvesting obligations.

Service Delivery Asset Management Reporting CAPA Team Leadership SCCM

Sales Coach

Convergys India Services Private Limited

Aug 2003 - May 2006 (2 years 9 months)

Coached and trained sales teams, served as communication SPOC, and drove daily/weekly/monthly sales targets through process and skills training. Conducted process and sales sessions to improve team performance.

Sales Coaching Training Communication Team Leadership