Open to opportunities

Anish Nair

@anishnair

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Senior telecom service delivery leader driving complex network projects.

India

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What I'm looking for

I seek a senior role in telecom/IT delivery managing end-to-end network programs where I can lead cross-functional teams, drive process automation, improve CSAT, and deliver cost and time efficiencies.

I am a seasoned telecommunications and IT service delivery leader with 16 years of experience managing mission-critical projects, programs, and product deliveries across global environments.

I have led multicultural teams, partners, and vendors to deliver large-scale connectivity solutions including SD‑WAN, Cloud Connect, IP/MPLS, FTTH, and Ethernet services, with programs ranging from $5M to $15M.

My strengths include end-to-end project ownership — from scoping, SOW and BoM review to provisioning, test-and-turnup, and customer sign‑off — along with strong vendor management, process automation, and continuous improvement focus.

I hold certifications in PRINCE2 (Foundation & Practitioner), SAFe Agile 4, ITIL v3, and PMI prereq PMP training, and I seek to apply proven leadership to improve delivery efficiency, customer satisfaction, and cost outcomes.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Sr Manager

Current

Sakon

Sep 2021 - Present (4 years 1 month)

Manage delivery operations and multicultural teams across regions, drive order assurance and process automation, and own SOPs and MBR/QBR reporting to improve customer experience and reduce cost/time.

Project Management Order Management Vendor Management SD WAN Service Delivery SLA Management Process Automation Customer Experience

Service Delivery / Assurance Project Manager

VoIS Bangalore

Nov 2015 - Sep 2021 (5 years 10 months)

Led full product lifecycle for SD-WAN and Cloud Connect deployments, managed programs worth $5M–$15M, and coordinated cross-functional stakeholders to ensure service readiness and successful customer migrations.

Program Management SD WAN Risk Management Migration Planning Service Readiness

Senior Provisioner

Virtela Technology

Mar 2014 - Nov 2015 (1 year 8 months)

Led end-to-end provisioning of IP/MPLS, L2/L3 VPN and data center connectivity, processed circuit orders within 24 hours, and coordinated carrier interactions to mitigate risks and ensure timely fulfillment.

Provision MPLS L2 L3 VPN Carrier Management Testing & Turn Up Change Management Cross Connects

Project Manager

Reliance Globalcom

Aug 2011 - Feb 2014 (2 years 6 months)

Managed implementation of IP VPN, DIA, intercity fiber and Ethernet services, coordinated cross-functional teams for delivery and test & turn-up, and ensured customer acceptance and documentation archiving.

Project Management VPN Ethernet Testing & Turn Up Procurement Risk Management

Process Analyst

Accenture

Nov 2010 - Aug 2011 (9 months)

Managed migration strategies and optimization for network transformation programs within AT&T domain, delivering cost efficiencies and coordinating suppliers to meet strict timelines and SLAs.

Migration Planning Network Transformation SLA OLA Measurement Supplier Management Optimization

Provisioner

Tata Communications

Feb 2008 - Oct 2010 (2 years 8 months)

Delivered end-to-end provisioning for global enterprise and carrier services across circuits from DS0 to 10GE, coordinated ON‑NET and OFF‑NET delivery, and performed service testing and customer acceptance.

Provision 10GE Local Loop Testing Service Design Cross Connects