Sonali Pande

As a Service Delivery coordinator at Telefonica, I have honed my skills in KPI management and client relationship management, ensuring seamless service delivery across the EMEA region. My proactive approach to tracking orders and forecasting potential issues has allowed me to provide immediate support for high-priority installations, significantly enhancing client satisfaction.

Previously, I served as an IT Service Desk Analyst at Capita India Ltd, where I provided first-level IT support and consistently met SLA targets. My experience in incident management and project implementation has equipped me with the ability to diagnose and resolve technical issues efficiently, ensuring smooth operations and timely responses to service requests.

My journey began at Wipro, where I actively managed customer delivery support, tracking orders and communicating directly with clients to resolve critical issues. I thrive in collaborative environments, working closely with cross-functional teams to ensure operational excellence and deliver exceptional service.