Open to opportunities

Taranath Shetty

@taranathshetty

Message

Accomplished Service Delivery Leader with over 20 years of experience.

Zimbabwe

Message

What I'm looking for

I am seeking a role that values innovation and offers opportunities for growth.

With over two decades of experience in managing Service Delivery and Operations of IT Infrastructure, I have developed a hallmark career focused on the design, implementation, maintenance, and risk management of large and complex enterprise network systems. As a certified ITIL Professional, I have a proven track record of developing strategies and governance processes that enhance service management and delivery, ensuring high levels of quality and customer satisfaction.

Throughout my career, I have successfully led large-scale IT and Telecom infrastructure projects from scoping to delivery, consistently achieving high customer satisfaction. My expertise includes authoring IT security policies, managing network and server infrastructure, and driving service improvement initiatives. I pride myself on being a charismatic people manager, capable of building competent teams and fostering an inclusive culture that embraces new technologies and methodologies.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery & Operations Lead

Current

Securens

Feb 2024 - Present (1 year 5 months)

Headed a 450+ technical team for Operations & Service Delivery in the Global E-Surveillance sector, leveraging IoT & AI technology. Oversaw multi-portfolio functions including Network Operations Centre, Projects Delivery, and Customer Success.

IoT AI Network Operations Project Delivery Customer Success Service Delivery

Service Delivery and Operations Lead

Infosys

Jul 2022 - Jan 2024 (1 year 6 months)

Oversaw operations and service delivery for a $20M deal in the Global Healthcare Portfolio (US/APAC & EMEA). Spearheaded an offshore team of 150+ technical professionals for global IT infrastructure service delivery, providing 24/7 support.

IT Services Service Delivery Risk Management Resource Management Azure ADFS Exchange Oracle SQL

Infrastructure Service Management Lead

Accenture

Aug 2007 - Apr 2022 (14 years 8 months)

Ensured SLA compliance with DC-ISU and CIO, presenting quarterly reports on Network Delivery Architecture deliverables. Acted as a primary point of contact for technology operations escalations, including Problem Management L4 Support and vendor escalations.

SLA Problem Management Vendor Management Budgeting Technology Refresh Network Infrastructure Financial Planning

Manager-Networks

TATA Communications

Dec 2006 - Aug 2007 (8 months)

Managed network operations, contributing to the overall infrastructure and service delivery. Focused on maintaining network stability and performance.

Network Management Network Operations Infrastructure Management Service Delivery

Business Analyst

Tech Mahindra Ltd.

Sep 2006 - Nov 2006 (2 months)

Served as a Business Analyst for the Sri Lanka Telecom client, analyzing business requirements and contributing to project solutions. Focused on bridging the gap between business needs and technical implementations.

Business Analysis Client Management Telecommunications Requirements Gathering

Team Leader

Fidelity Investments Ltd.

Jul 2005 - Sep 2006 (1 year 2 months)

Led a team for the Network Operations Center project at KVH Telecom, Japan, ensuring smooth network operations. Managed team performance and project deliverables.

Team Leadership Project Management Network Operations

Senior Network Engineer

VSNL

Aug 2004 - Jun 2005 (10 months)

Worked as a Senior Network Engineer, responsible for designing, implementing, and maintaining network infrastructure. Ensured high availability and performance of network systems.

Network Engineering Network Infrastructure

Network Engineer

Reliance Communications

Aug 2002 - Aug 2004 (2 years)

Contributed as a Network Engineer on Broadband and SDH Projects, focusing on network implementation and support. Played a key role in the deployment and maintenance of telecommunication networks.

Network Engineering

FMS Engineer

CMS Computers Ltd.

May 2000 - Aug 2002 (2 years 3 months)

Served as an FMS Engineer for clients including Cable & Wireless, Bank of America, and Reliance Industries. Provided field maintenance services and technical support for various IT systems.

FMS Engineering Technical Support Client Services

Production / FMS Engineer (Support)

Zenith Computers Ltd.

Jul 1997 - Oct 1999 (2 years 3 months)

Worked as a Production / FMS Engineer, involved in both manufacturing and field maintenance support. Contributed to the production process and provided technical assistance to clients.

Production Engineering FMS Engineering Technical Support Maintenance

FMS Engineer (Support)

Symbol Systems of India Ltd.

Aug 1996 - Feb 1997 (6 months)

Provided FMS Engineer support, focusing on field maintenance and technical assistance for various systems. Ensured operational efficiency and resolved technical issues for clients.

FMS Engineering Technical Support Maintenance Field Services

Education

Degrees, certifications, and relevant coursework

Mumbai University

Diploma, Computer Engineering/Technology

Completed a Diploma in Computer Engineering/Technology from Mumbai University in 1996. This program provided foundational knowledge in computer engineering principles and technologies.