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MCExperienced iGaming professional with expertise in technology and operations management.
Experience
DSProject Manager
Digital Outsource Services
Jul 2019 - Dec 2024 (5 years 5 months)
Product Owner
Digital Outsource Services
Mar 2018 - Jan 2024 (5 years 10 months)
DSCustomer Service Manager
Digital Outsource Services
Oct 2010 - Jan 2018 (7 years 3 months)
DSCorporate Trainer / Team Leader
Digital Outsource Services
Oct 2010 - Aug 2013 (2 years 10 months)
FKDynamic Customer Support Specialist with a focus on client satisfaction.
Experience
Customer Support Representative
Majorel Kenya
Jul 2021 - Present (4 years 4 months)
Credit Control Assistant
OKASH
Aug 2020 - Jul 2021 (11 months)
Customer Service & Brand Ambassador
Sycom Limited (Airtel Brand)
Content strategist and writer driving demand for B2B SaaS and cybersecurity.
Experience
COO & Co-Founder
IAmOnDemand
Jan 2022 - Present (3 years 10 months)
VP Operations
IAmOnDemand
Jan 2019 - Dec 2021 (2 years 11 months)
Head of Content
NetCraft Academy
Jan 2017 - Dec 2019 (2 years 11 months)
Experienced Talent Acquisition and Project Coordinator with global expertise.
Experience
Program Coordinator
Global Employment Challenge
Apr 2024 - Apr 2024 (0 months)
Project Delivery Coordinator
Accenture
Sep 2020 - Aug 2022 (1 year 11 months)
Administrative Project Coordinator
Smart Ai
Jul 2019 - Mar 2020 (8 months)
Certified IT Consultant with expertise in Agile software development.
Experience
Software Quality Analyst
Edward Jones
Jan 2019 - Jan 2024 (5 years)
IT Consultant
Blue Cross Blue Shield Association
Mar 2015 - Dec 2018 (3 years 9 months)
Quality Analyst
Bank of Montreal
Jan 2014 - Feb 2015 (1 year 1 month)
EOExperienced Project Manager skilled in Agile methodologies and data analytics.
Experience
Children's Program Coordinator
TREM
Sep 2018 - Present (7 years 2 months)
Project Manager
Digital Witch Community
Jun 2024 - Jul 2024 (1 month)
Outreach Specialist | Project Officer
Cognant AI
I am a Senior Technical Product Manager driving customer-centric products and measurable business impact.
Experience
Sr. Product Manager
Hydrogen Payment Service
Jan 2025 - Present (10 months)
Sr. Product Manager
Spowse
Jun 2024 - Mar 2025 (9 months)
Lead Product Manager
Sprungg
Nov 2023 - Oct 2024 (11 months)
ABExperienced program manager driving impactful workforce development initiatives.
Experience
Project Manager
Urban Strategies, Inc.
Nov 2024 - Present (1 year)
Project Coordinator, Validation & Access Support
RSM US LLP
Jul 2023 - Oct 2024 (1 year 3 months)
Child Welfare Case Manager
IMBilingual healthcare operations professional with extensive case management experience.
Experience
Customer Service Representative
Inmediata Health Group
Mar 2025 - Jul 2025 (4 months)
Case Manager (Bachelor)
First Healthcare or Puerto Rico, Inc.
Jan 2024 - Jan 2025 (1 year)
Delivery Individual
Uber Eats
Dec 2018 - Jul 2021 (2 years 7 months)
United Arab Emirates420k-480k USD
Bridging clients and technology through digital transformation and automation that deliver real results
Experience
Strategic Project Manager
GN Teq LLC
Feb 2023 - Present (2 years 9 months)
IT Business Partner
IIResults-driven Project Manager with expertise in digital product delivery.
Experience
SSProject Manager
Stackup Solutions
Sep 2023 - Present (2 years 2 months)
GCProject Manager
Global Software Consulting
Apr 2023 - Aug 2023 (4 months)
ALEmpathetic Registered Nurse specializing in women's health and patient education.
Experience
Telephone Triage Nurse
St. Joseph's Hospital
Dec 2024 - Present (11 months)
Labor & Delivery Nurse
Children's Hospital Colorado
Oct 2022 - Present (3 years 1 month)
Operating Room Circulating Nurse
MWAdaptable Assistant Project Manager with expertise in project coordination.
Experience
Project Coordinator
TransPerfect Media / Hiventy Group
Jan 2023 - Present (2 years 10 months)
Spotter - Post Production
Hiventy Africa
Jun 2022 - Dec 2022 (6 months)
Intern - Social Protection
Ministry of Labor
Detail-oriented customer success manager with strong data management skills.
Experience
Customer Success Manager
Calebs Tarh Consulting
Mar 2023 - Mar 2025 (2 years)
Data Entry Clerk
Zonta Solutions Sarl
Jan 2022 - Feb 2023 (1 year 1 month)
HR & Customer Service Manager
DaGM Construction STD
Nov 2019 - Dec 2021 (2 years 1 month)
Dedicated individual with strong customer service and cleaning skills.
Experience
House Cleaner
House Cleaning Services
Hostess
Tapatio Mexican Grill
Dec 2019 - Mar 2020 (3 months)
Crew Member
Corner Bakery Cafe
Aug 2018 - Mar 2020 (1 year 7 months)
Dedicated Account Representative with expertise in service delivery and finance.
Experience
Account Representative
Gildan Activewear
Nov 2022 - Present (3 years)
Customer Service Officer
Scotiabank (Barbados) Limited
Nov 2022 - Mar 2024 (1 year 4 months)
Teller
Scotiabank (Barbados) Limited
NZUnited Arab Emirates40k-100k USD
Customer experience leader with 20 years of expertise in service delivery.
Experience
Technical Services Sales Officer
Maawil Al Imraan Tech Services LLC
Apr 2024 - Present (1 year 7 months)
CHAmbitious receptionist with five years of frontline administration experience.
Experience
Receptionist
Coricraft Pty Ltd
Jun 2022 - Present (3 years 5 months)
Sales Administrator
Kales Tiles
Nov 2021 - Feb 2022 (3 months)
Admin Clerk
Dial-a-Bed
Dec 2020 - Feb 2021 (2 months)
BSMechanical engineer specializing in production testing and commissioning.
Experience
Technologist
Chinhoyi University of Technology
Mar 2023 - Present (2 years 8 months)
Part-time Lecturer - Advanced Manufacturing Technology
Chinhoyi University of Technology
Sep 2024 - Present (1 year 2 months)
Technology specialist with diverse experience in customer service and IT.
Experience
Customer Support Officer
Belize Telemedia Ltd
Oct 2017 - Jul 2023 (5 years 9 months)
Team Lead Customer Care
Ready Call Center
Oct 2014 - Aug 2017 (2 years 10 months)
Analyst Information Technology Support
Smart-Belize
May 2008 - Sep 2011 (3 years 4 months)
Jan 2020 - May 2020 (4 months)
Freelance Journalist
Independent
Jan 2009 - Dec 2017 (8 years 11 months)
Recruitment Coordinator
Genbook
Jul 2019 - Sep 2019 (2 months)
Careers Engagement Consultant
Chartered Accountants Australia and New Zealand
Sep 2018 - Jul 2019 (10 months)
Quality Assurance Analyst
Blue Cross and Blue Shield of Illinois
Feb 2013 - Dec 2013 (10 months)
Quality Analyst
Dearborn Groups
Jul 2010 - Dec 2011 (1 year 5 months)
Apr 2024 - Jul 2024 (3 months)
Project Manager Intern
Excelerate
Mar 2024 - Apr 2024 (1 month)
Customer Support Specialist
First Bank of Nigeria
Sep 2022 - Apr 2024 (1 year 7 months)
Sr. Product Manager
Resplash Inc.
Feb 2024 - Jun 2024 (4 months)
Product Manager
Spektra Inc.
Nov 2021 - Nov 2023 (2 years)
Oregon Department of Human Services (DHS)
May 2021 - Jun 2023 (2 years 1 month)
Program Manager
Urban League of Portland
Sep 2019 - Apr 2021 (1 year 7 months)
Program Manager
Behavioral Counseling Services
Jul 2017 - Aug 2019 (2 years 1 month)
HIDisputes Analyst
Humana, Inc.
Jun 2012 - Mar 2018 (5 years 9 months)
Security Guard
Genesis Security Services, Inc.
Jul 2009 - Jun 2012 (2 years 11 months)
Posta Plus
Jun 2019 - Nov 2022 (3 years 5 months)
Regional IT Project Manager
Posta Plus
Apr 2016 - Jun 2019 (3 years 2 months)
Consultant / Business Analyst
Posta Plus Group
Apr 2014 - Apr 2016 (2 years)
Field Sampling Manager
Nestlé Dubai
Jan 2011 - Dec 2013 (2 years 11 months)
Associate Project Manager
App In Snap (Private) Limited
Nov 2021 - Mar 2023 (1 year 4 months)
United Surgical Partners, Inc
Apr 2022 - Present (3 years 7 months)
Labor & Delivery Nurse
Lutheran Medical Center
Aug 2019 - Present (6 years 3 months)
Human Resources Business Partner
Amazon
May 2016 - Present (9 years 6 months)
May 2021 - Aug 2021 (3 months)
Volunteer - Programme Management
Catholic Youth Network for Environmental Sustainability in A
Jan 2018 - Dec 2020 (2 years 11 months)
Crew Member
Taco Time NW
Jun 2017 - Jun 2018 (1 year)
Jan 2022 - Nov 2022 (10 months)
Clerk
Caribbean Examinations Council
Jan 2019 - Jan 2022 (3 years)
Teller
Guardsman (Barbados) Limited
Jan 2019 - Feb 2019 (1 month)
Trade Relations & Business Operations Manager
Al Barni Gourmet
Jan 2023 - Jan 2024 (1 year)
Call Center Supervisor Relationship Officer
HSBC Bank M.E. Ltd
Jul 1998 - Aug 2006 (8 years 1 month)
Telesales Receptionist
Sinica Packaging
Jan 2020 - May 2020 (4 months)
Sales Representative
3@1
Oct 2019 - Dec 2019 (2 months)
Part-time Lecturer - Machine Mechanisms
Chinhoyi University of Technology
Aug 2024 - Present (1 year 3 months)
Manufacturing Engineer
Flightechnologies
Aug 2021 - Present (4 years 3 months)
Research Assistant
Oran University of Science and Technology (USTO) – Mohamed B
Oct 2018 - Present (7 years 1 month)
