Nick User
@nickuser5
Proactive appointment setter with strong sales and communication skills.
What I'm looking for
I am a dedicated appointment setter with a proven track record of proactively prospecting potential clients through various channels. My experience includes conducting engaging sales conversations that effectively showcase the value of solutions, ultimately converting leads into qualified opportunities. I pride myself on building and maintaining strong relationships with prospects, positioning myself as a trusted advisor and problem solver throughout the sales cycle.
Throughout my career, I have honed my customer service skills in various roles, including as a Customer Service Representative at Foundever and Teleperformance. I have consistently driven customer satisfaction through effective communication and innovative problem-solving. My diverse background, from sales to customer service, has equipped me with the ability to navigate multiple systems and tools, ensuring a seamless experience for clients.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Threadvisor
Jan 2024 - Present (1 year 5 months)
Proactively prospected potential clients through various channels, including phone calls, emails, and social media. Conducted engaging and persuasive sales conversations to understand client needs and convert leads into qualified opportunities.
Customer Service Representative
Foundever
Nov 2023 - Feb 2024 (3 months)
Handled inbound service calls and drove customer satisfaction through voice, chat, and email communications. Navigated through multiple systems and tools to resolve customer inquiries efficiently.
Customer Service Representative
Teleperformance
Dec 2022 - Apr 2023 (4 months)
Fielded customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connected with customers via phone to resolve their questions or concerns and de-escalate upset situations.
Driver
Earth Rides
Apr 2022 - Jun 2022 (2 months)
Picked up passengers and transported clients between locations. Maintained vehicle in good condition to ensure safe and reliable transportation services.
Packing Associate
Amazon
Sep 2021 - Apr 2022 (7 months)
Received and prepared inventory for delivery, utilizing smartphones and handheld devices for sorting, scanning, and order preparation. Built, wrapped, sorted, and transported pallets and packages, including receiving truck deliveries.
Sales Representative
Canopy Energy
Mar 2020 - Sep 2020 (6 months)
Provided factual, consultative sales proposals to clients. Followed the sales model to set appointments and manage customer relationships throughout the installation process.
Driver
Uber & Lyft
Nov 2018 - Feb 2020 (1 year 3 months)
Picked up passengers and transported clients between locations. Ensured vehicle was kept in good condition for safe and reliable service.
Table Games Dealer
Harrah's Southern California
May 2016 - Sep 2016 (4 months)
Dealt cards at an assigned table in accordance with established policies and procedures for gaming entertainment. Ensured fair play and provided an engaging experience for guests.
Mail Carrier
United States Postal Service
Mar 2015 - Mar 2016 (1 year)
Collected mail from customers and delivered mail, including collecting postage due for services. Worked indoors and outdoors in all weather conditions, ensuring timely mail delivery.
Education
Degrees, certifications, and relevant coursework
Los Angeles Baptist High School
High School Diploma, General Studies
Completed a comprehensive high school curriculum. Focused on foundational academic subjects to prepare for higher education.
Mt. San Jacinto College
Coursework, General Studies
Undertook coursework in various academic disciplines. Gained foundational knowledge across a range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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