Iustin Lazar
@iustinlazar
Technical Operations Manager specializing in iGaming, payments, compliance, and AI automation.
GibraltarWhat I'm looking for
I am a Technical Operations Manager with 4+ years of experience in the iGaming and sweepstakes casino sector, operating remotely across CET and delivering for multi-jurisdictional markets.
I manage end-to-end technical delivery across multi-brand platforms, lead PSP integrations and certification workflows, and serve as the primary liaison between Product, Development, QA, and external partners.
I have implemented AI and automation initiatives in production, including LLM-based assistants, Intercom workflow optimization, and AI-optimized knowledge bases to reduce manual workload and scale support operations.
I prioritize standardized technical documentation and structured release management, and I bring a track record of improving operational efficiency, compliance, and customer experience across US and Australian markets.
Experience
Work history, roles, and key accomplishments
Technical Operations Manager
WOW Vegas
Jun 2025 - Present (9 months)
Own end-to-end technical delivery across four sweepstakes casino brands, leading PSP integrations, certification workflows, and AI-driven automation to standardize processes and ensure multi-jurisdictional compliance.
CX Innovation Manager
WOW Vegas
Mar 2025 - Jun 2025 (3 months)
Led AI integration strategy for customer experience, building an AI-optimized knowledge base and ticketing workflows that reduced manual workload and scaled support operations across brands.
Customer Service Team Lead
MetaWin
Jun 2024 - May 2025 (11 months)
Led a team of 16 agents in iGaming support operations, consistently exceeding KPIs while managing escalations, compliance updates, and performance reporting.
Shift Manager
MetaWin
Mar 2024 - Jun 2024 (3 months)
Supervised shift operations and applied data analytics to optimize team efficiency and service delivery across support shifts.
Account Manager
MetaWin
Jun 2023 - Mar 2024 (9 months)
Managed key US client accounts, driving revenue via upselling and cross-selling while serving as primary contact for client issue resolution.
VIP Customer Service Rep
888Sparkware
Nov 2021 - May 2023 (1 year 6 months)
Provided specialized VIP support focused on the Arab market, consistently exceeding customer satisfaction benchmarks through personalized service.
Education
Degrees, certifications, and relevant coursework
Transylvania University
Bachelor of Commerce, Business/Commerce
2018 - 2021
Completed a Bachelor of Commerce degree focused on business and commerce studies from October 2018 to June 2021.
Availability
Location
GibraltarAuthorized to work in
Job categories
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