Open to opportunities

Apoorva Gurung

@apoorvagurung

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Business analytics graduate bridging customer insight and data to drive retention and sales.

Nepal

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What I'm looking for

I seek roles using CRM and analytics to improve customer retention and sales, in collaborative teams that value data-driven decisions and growth.

I am a Business Analytics graduate with hands-on experience in CRM, data research, and customer insights, focused on turning customer feedback into actionable business strategy.

I have worked as a Data Research Analyst and supervisor in fast-paced UK retail and hospitality settings, improving customer satisfaction, managing CRM systems, and supporting sales and marketing through data-driven recommendations.

I collaborate well across teams, prioritise empathetic customer service, and aim to enhance operations, increase inbound leads, and expand sales pipelines using analytical skills and practical CRM experience.

Experience

Work history, roles, and key accomplishments

Data Research Analyst

Bright Horse

Apr 2025 - Oct 2025 (6 months)

Managed CRM data and research initiatives to increase inbound leads and expand the sales pipeline, improving lead quality and tracking data updates across teams.

CRM Data Analysis Lead Generation Data Management Reporting

Supervisor

Zizzi

Aug 2024 - Mar 2025 (7 months)

Managed front-line customer service operations, resolved enquiries and grievances empathetically, and tracked customer satisfaction to inform service improvements.

Customer Service Conflict Resolution Team Collaboration Communication CRM Platforms Operations

Supervisor

Pizza Express

Apr 2023 - Jul 2024 (1 year 3 months)

Supervised front-of-house operations, analyzed customer preferences to inform sales and marketing insights, and handled escalations to maintain service standards.

Customer Insights Conflict Resolution Team Leadership Operations Customer Service Sales Support Communication

Data Research Analyst

Bright Horse

Sep 2022 - Mar 2023 (6 months)

Maintained and updated CRM records, collaborated with internal teams to measure data input success, and supported initiatives to increase inbound leads and opportunities.

CRM Data Entry Data Quality Lead Generation Collaboration Reporting Research

Student Ambassador

University of West London

Mar 2022 - Sep 2022 (6 months)

Supported prospective students through application assistance and delivered open days and outreach events to promote university programs and increase enrolment interest.

Public Speaking Outreach event support Student Recruitment Communication Presentation

Education

Degrees, certifications, and relevant coursework

University of West London

Master of Science, Business Analytics

2022 - 2022

Activities and societies: Student Ambassador: assisted applicants, conducted open days, and promoted the university at events.

Completed MSc in Business Analytics at the University of West London in September 2022 with coursework and practical projects focused on analytics, CRM, and customer insight applications.