Apoorva Gurung
@apoorvagurung
Business analytics graduate bridging customer insight and data to drive retention and sales.
What I'm looking for
I am a Business Analytics graduate with hands-on experience in CRM, data research, and customer insights, focused on turning customer feedback into actionable business strategy.
I have worked as a Data Research Analyst and supervisor in fast-paced UK retail and hospitality settings, improving customer satisfaction, managing CRM systems, and supporting sales and marketing through data-driven recommendations.
I collaborate well across teams, prioritise empathetic customer service, and aim to enhance operations, increase inbound leads, and expand sales pipelines using analytical skills and practical CRM experience.
Experience
Work history, roles, and key accomplishments
Data Research Analyst
Bright Horse
Apr 2025 - Oct 2025 (6 months)
Managed CRM data and research initiatives to increase inbound leads and expand the sales pipeline, improving lead quality and tracking data updates across teams.
Supervisor
Zizzi
Aug 2024 - Mar 2025 (7 months)
Managed front-line customer service operations, resolved enquiries and grievances empathetically, and tracked customer satisfaction to inform service improvements.
Supervisor
Pizza Express
Apr 2023 - Jul 2024 (1 year 3 months)
Supervised front-of-house operations, analyzed customer preferences to inform sales and marketing insights, and handled escalations to maintain service standards.
Data Research Analyst
Bright Horse
Sep 2022 - Mar 2023 (6 months)
Maintained and updated CRM records, collaborated with internal teams to measure data input success, and supported initiatives to increase inbound leads and opportunities.
Student Ambassador
University of West London
Mar 2022 - Sep 2022 (6 months)
Supported prospective students through application assistance and delivered open days and outreach events to promote university programs and increase enrolment interest.
Education
Degrees, certifications, and relevant coursework
University of West London
Master of Science, Business Analytics
2022 - 2022
Activities and societies: Student Ambassador: assisted applicants, conducted open days, and promoted the university at events.
Completed MSc in Business Analytics at the University of West London in September 2022 with coursework and practical projects focused on analytics, CRM, and customer insight applications.
Kathmandu University
Bachelor of Business, Business Information Systems
Completed a Bachelor's degree in Business Information Systems with emphasis on information systems for business and data-related applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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