Mohamed Hassaan

As a Business Quality Analyst, I have over 5 years of experience in customer service and quality analysis. I successfully improved performance metrics by implementing targeted interventions, leading to significant reductions in average handling time and increases in customer satisfaction scores. I monitor team performance against KPIs and provide actionable insights for improvement.

In my role as a Quality Analyst, I monitored advisor calls, provided feedback, and conducted analyses to identify root causes of negative surveys. I generated reports on contact handling performance and consistently met quality service level targets.

As a Customer Delight Representative, I assisted SMB clients through various channels, provided pre- and post-sales support, and analyzed industry trends to enhance client experiences. My role focused on expanding self-service options for clients.

In my position as a Business Development Executive, I researched market opportunities and managed sales processes, achieving significant revenue growth through strategic partnerships and international expansion.

Studied Business Management, focusing on critical thinking, negotiation, and leadership skills.