LCLuis Miguel Cardona
@luismiguelcardona
Experienced Customer Support Quality Analyst focused on enhancing service quality.
ColombiaWhat I'm looking for
I am a dedicated Customer Support Quality Analyst with over five years of experience in the field. My journey began as a Customer Support Agent at Accedo Technologies, where I provided technical support and resolved inquiries for AT&T USA customers. This role honed my skills in customer service and problem-solving, laying a strong foundation for my subsequent position as a Quality Analyst.
In my role at Cloudbeds, I have leveraged my analytical skills to assess trends, provide actionable feedback, and implement strategies that significantly enhance service quality and customer satisfaction. My commitment to excellence and attention to detail have been pivotal in driving improvements within the customer support department, ensuring that we not only meet but exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Customer Support Quality Analyst
Cloudbeds
Jan 2019 - Apr 2024 (5 years 3 months)
Quality Analyst with extensive experience in analyzing trends, providing feedback, and implementing strategies to enhance service quality and customer satisfaction. Over 4 years as a Quality Analyst and 1 year in direct customer support.
Customer Support Agent
Accedo Technologies
Jan 2018 - Feb 2018 (1 month)
Provided dedicated technical support and troubleshooting for AT&T USA customers in the Billing department, resolving inquiries effectively.
Administrative and Financial Assistant
Clinica Comfamiliar
Mar 2014 - Apr 2017 (3 years 1 month)
Handled face-to-face customer service, prepared and reviewed bills, managed cashier duties, and prepared financial reports.
Education
Degrees, certifications, and relevant coursework
Remington University
Degree in International Business Management, International Business Management
2013 - 2018
Studied International Business Management, focusing on various aspects of business operations, management strategies, and financial principles.
Servicio Nacional de Aprendizaje SENA
Degree in Accounting and Finance, Accounting and Finance
2011 - 2013
Pursued a degree in Accounting and Finance, gaining knowledge in financial analysis, accounting principles, and negotiation skills.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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