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Organized, proactive personal assistant skilled in admin, digital tools, and visual content.
Experience
Personal Assistant
Self Employed
Jan 2024 - Dec 2025 (1 year 11 months)
2k-2k USD
Managing people, technical support, content moderation
Experience
Manager
HCL Tech
Sep 2021 - Present (4 years 2 months)
Technical Senior
Google Workspace @ Telus
Aug 2016 - Aug 2021 (5 years)
Bilingual IT support professional specializing in customer service and technical troubleshooting.
Experience
Customer Service Representative
TELUS International
Dec 2023 - Jul 2025 (1 year 7 months)
Computer Technician Intern
Servicomp S.A.
Feb 2019 - Oct 2019 (8 months)
Business Administration student, trilingual (Spanish, English, Portuguese), and Content Moderator with a passion for learning and challenges.
Experience
Customer service
TELUS Digital
Jan 2023 - Present (2 years 10 months)
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Experienced customer success specialist with a focus on retention strategies.
Experience
Customer Success Specialist
Kahoot!
Jun 2023 - Present (2 years 5 months)
Operations Manager
Telus International, Uber
Jul 2022 - May 2023 (10 months)
Team Leader
Telus International, Barclays
Dynamic project manager with 12+ years of progressive experience.
Experience
Deployment Project Manager
Comviva Technologies
May 2023 - Present (2 years 6 months)
L2 Support/Implementation Engineer
Comviva Technologies
Mar 2017 - May 2023 (6 years 2 months)
L1 Lead Support Engineer
Motivated customer service representative with 3 years of experience.
Experience
Customer Service Representative I
Telus International
May 2022 - Present (3 years 6 months)
Experienced developer specializing in automated data systems, MQL4 and Python-driven financial data processing.
Experience
Private MQL4 dev at home
at home
Jul 2018 - Present (7 years 4 months)
Automated Trading Developer
at home
Jul 2018 - Present (7 years 4 months)
Data Processing Developer
Detail-oriented professional with expertise in customer service and marketing.
Experience
Front Line Travel Agent / Customer Service
RoadRunner
Oct 2023 - Oct 2023 (0 months)
Back Office / Marketing
Ormond Beach Main Street
Feb 2020 - Sep 2023 (3 years 7 months)
Receptionist / Guest Relations
Bliss Wellness
Experienced English teacher and copywriter specializing in curriculum and product listings.
Experience
Lead Copywriter
Amazon Advisory
Aug 2020 - Apr 2023 (2 years 8 months)
Assistant Director & Trainer
Barbier International
Oct 2019 - Jun 2020 (8 months)
English Teacher
Independent
Dec 2018 - Oct 2019 (10 months)
Electronics engineering student with a strong foundation in mathematics, physics, and programming
Experience
Bachelor’s Degree in Electronics Engineering
USAC
Oct 2021 - Present (4 years 1 month)
Generative AI Training
Appen IA, Inc.
Oct 2023 - Jan 2024 (3 months)
Experienced project manager with a focus on client satisfaction and delivery.
Experience
Project Manager
GoTo/LogMeIn
Jan 2021 - Present (4 years 10 months)
Partner Commission Specialist
GoTo/LogMeIn
Jan 2019 - Dec 2021 (2 years 11 months)
Business Analyst Quality Assurance
Xerox Corporation
I am looking for new opportunities and work challenges where I can contribute to the company.
Experience
Corporate Advisor
SGL Group
May 2024 - Sep 2024 (4 months)
Operations Supervisor
Results-driven sales and customer service expert
Experience
Sales Dev Rep
BrightPathGroup
Oct 2021 - Jan 2022 (3 months)
Branch Service Manager
PerfumeríasFeticheS.A.
Jan 2016 - Feb 2021 (5 years 1 month)
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Experienced software engineer and frontend developer
Experience
Software Engineer
Zubale
Jan 2022 - Present (3 years 10 months)
Software Engineer
Xoom, A PayPal Service
Jan 2017 - Nov 2019 (2 years 10 months)
Web Developer
Fundaled, Equily
Jan 2015 - Jan 2017 (2 years)
Experienced customer service professional with a passion for problem-solving.
Experience
Wix Customer Service Representative
TELUS International
Jan 2020 - Present (5 years 10 months)
Travel Agent and Customer Service
Entertainment Benefits Group
Jan 2020 - Present (5 years 10 months)
Tier 2 Tech Support
75k-150k USD
Senior Project Manager driving client success, retention, and measurable marketing results.
Experience
Senior Project Manager
Donato
Mar 2023 - Jun 2025 (2 years 3 months)
Operations Coordinator
Experienced customer care representative
Experience
Resolution Supervisor
Nearsol
Jan 2021 - Present (4 years 10 months)
Customer Care Representative
TELUS International
Jan 2017 - Oct 2020 (3 years 9 months)
Customer Care Representative
Allied Global
Dynamic management assistant with strong interpersonal skills.
Experience
Gerente General
DULCHE
Feb 2021 - Present (4 years 9 months)
Asistente de Gerencia
GUATETAX S.A.
Apr 2015 - Present (10 years 7 months)
Motivated university student with a passion for technology and customer service.
Experience
Freelance Customer Support & Technical Assistant
Self Employed
Jan 2024 - Present (1 year 10 months)
Sep 2021 - Jul 2022 (10 months)
Team Leader
Telus International, Google
Oct 2019 - Oct 2021 (2 years)
Escalation Manager
Telus International, Google
Nov 2018 - Nov 2019 (1 year)
Comviva Technologies
Dec 2012 - May 2023 (10 years 5 months)
MySQL DBA
XYZ Network
Dec 2010 - Dec 2012 (2 years)
System Analyst Production-Billing
Movistar
Sep 2009 - Dec 2010 (1 year 3 months)
at home
Feb 2024 - Apr 2024 (2 months)
Sep 2018 - Sep 2023 (5 years)
English Teacher
Maximo Nivel Intercultural Center
Apr 2018 - Nov 2018 (7 months)
Jan 2017 - Dec 2019 (2 years 11 months)
Customer Support Specialist – Subject Matter Expert
Xerox Corporation
Jan 2014 - Dec 2017 (3 years 11 months)
Data Processor
Transactel
Jan 2013 - Dec 2014 (1 year 11 months)
North Atlantic
May 2023 - May 2024 (1 year)
Logistics Coordinator
North Atlantic
Jan 2022 - May 2023 (1 year 4 months)
Marketing Department
Trinacria Corporation
Jul 2021 - Dec 2021 (5 months)
University Internships
Multi Investment Corporation (CMI)
Jul 2020 - Nov 2020 (4 months)
Google Fi
Jan 2020 - Present (5 years 10 months)
Community Manager
Freelance
Jan 2022 - Mar 2024 (2 years 2 months)
Zyxel Communications
May 2014 - Mar 2023 (8 years 10 months)
Lead Project Manager
Compass Consulting Group
Jan 2018 - Dec 2018 (11 months)
Lead Project Manager
BBDO
Jan 2016 - Dec 2016 (11 months)
Nov 2014 - Jan 2017 (2 years 2 months)