Rocco King
@roccoking
Detail-oriented professional with expertise in customer service and marketing.
What I'm looking for
I am a detail-oriented professional with over five years of experience in receptionist and administrative roles, specializing in customer service, guest relations, on-page SEO, and digital marketing. My journey began in the wellness industry, where I managed inbound calls, scheduled appointments, and ensured a smooth experience for clients at Bliss Wellness. I excelled in optimizing WordPress websites and enhancing customer experiences through effective communication and targeted marketing campaigns.
In my role at Ormond Beach Main Street, I conducted on-page SEO and keyword research, significantly improving website visibility. I collaborated with team members to develop Google and Facebook ad strategies, which resulted in increased outreach and engagement. My recent experience as a Front Line Travel Agent further honed my customer service skills, where I was the first point of contact for clients, assisting them with travel inquiries and ensuring seamless communication with shuttle drivers and partners.
Experience
Work history, roles, and key accomplishments
Front Line Travel Agent / Customer Service
RoadRunner
Oct 2023 - Oct 2023 (0 months)
Served as the first line of contact for customers, assisting with travel inquiries and bookings. Managed client information and coordinated with shuttle drivers to ensure smooth pickups.
Back Office / Marketing
Ormond Beach Main Street
Feb 2020 - Sep 2023 (3 years 7 months)
Conducted on-page SEO and keyword research to enhance website visibility. Updated the website with current events and managed blog content while collaborating on ad strategies.
Receptionist / Guest Relations
Bliss Wellness
Sep 2018 - Sep 2023 (5 years)
Managed inbound calls and scheduled appointments, ensuring a smooth experience for clients. Processed payments, updated client data, and launched targeted marketing campaigns. Maintained the eCommerce store and enhanced customer experience through effective communication.
Education
Degrees, certifications, and relevant coursework
Seabreeze High School
High School Diploma, General Education
Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Interested in hiring Rocco?
You can contact Rocco and 90k+ other talented remote workers on Himalayas.
Message RoccoFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
