Sr. Manager, Demo Strategy

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

The primary role of the Demo Strategy Team is to help enable new sales by enhancing standard solution demos and developing innovative and tailored demos and solutions to support the company’s global sales and presales organizations demonstration needs. Leveraging Verint’s technology platform, the team combines their solution expertise with insights from Presales Consultants to rapidly build tailored prototypes to showcase the art of the possible. As a Demo Strategy Manager, you will lead a presales team, ensuring timely delivery, reliability, and continuous improvement of demo assets. In this role, you will work closely with Product Management, Go to Market, and the Presales Consulting team to ensure demos effectively showcase current messaging and value propositions to customers, partners, press, and analysts.

Familiarity with Verint or similar CX Automation, CCaaS or Workforce Engagement products required.

Principal Duties and Essential Responsibilities:

• Liaise with internal stakeholders to determine what is required from the Demo Team in order to support demonstrations of new products, scenarios and sales messaging.
• Oversee impactful POCs and demos, ensuring technical resonance with stakeholders.
• Guide the development and delivery of customized demos, presentations, and trials that resonate with potential customers.
• Lead the team in identifying opportunities for product and demo enhancements based on field insights.
• Manage multiple high-priority projects simultaneously, ensuring timely deliveries while keeping stakeholders informed of progress throughout.
• Manage escalations that might arise from demo solutions development and its usage.
• Ensure the timely delivery, high availability, and continuous enhancement of demo assets, and content for Solution Consultants.
• Oversee partnerships with internal design and development stakeholders to create high-quality demo assets as needed.
• Work closely with sales enablement and solutions consulting teams to drive the adoption of new demo features.
• Manage and prioritize the product backlog for continuous demo improvements
• Through a consultative approach use industry knowledge and best practices, coupled with knowledge of how Verint’s solutions to create compelling solution demonstration talk tracks for Solution Consultants to leverage for training and customer presentations.
• Configure/contribute and maintain simulated demonstration content (data/metadata) into the standard demo system for the assigned product(s).
• Produce Documentation of demo systems and other presales collateral and manage it through its approval cycle.
• Assist Solution Consultants with the setup of custom simulated demonstration content (data/metadata) tailored to specific sales opportunities
• Keep abreast of new product releases and features for assigned product(s), through regular communication with product management; identify where these changes may impact demo systems.

Minimum Requirements:

• Bachelor’s Degree in Business Administration or equivalent work experience.
• 8+ Years of experience in a Demo environment or presales role with 3 years leading a team or management role.
• Ability to demonstrate software to executive audiences.
• Demonstrated history of working with customers and collaborating with extended sales teams to help complete a complex product sale.
• Ability to grasp and describe technology concepts using terminology that an operations person or executive can understand.
• Self-motivated and a team player.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Must possess strong listening skills.
• Demonstrated highly developed project management and organizational skills.
• Ability and proven experience interfacing with all levels of management.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel.