Usepylon

What We're Building

We're building the next-generation customer support platform optimized for B2B companies.

Today's B2B customers increasingly live in platforms like Slack, Microsoft Teams, and Discord. It's a vendor's job to deliver customer value and great service where their customers' live. Pylon makes the operational tasks of managing your customers across platforms scalable.

Processes across customer support, success, marketing, and product are disconnected from each other and from systems customers live in. Instead of having one tool to manage all of your customer operations, you have to buy a support system, a customer success platform, a product marketing tool, and a product feedback tool. Unsurprisingly, none of them work together.

We're bringing all of these capabilities into one platform. With deep integrations, AI, and an intuitive UX, Pylon magically tracks customer issues across platforms and helps run business workflows on them.

Our Roots

Advith and Robert met at Caltech and then later met Marty during the Kleiner Perkins Fellowship. The three started as software engineers at companies like Airbnb, Samsara, and Affinity, but knew they wanted to start a company together after.

The idea for Pylon came after they got excited about the emerging trend of chat-based platforms like Slack Connect and Microsoft Teams replacing email in B2B communication. They realized that all of the tooling built around email was no longer going to work, presenting a rapidly growing need for something radically different.

Why Pylon?

• We're going after the largest SaaS market in the world (Customer Support). Salesforce, which is the largest SaaS company in the world, makes more money off of their support system than their CRM.

• We're funded by Y Combinator, General Catalyst, and Andreessen Horowitz (a16z)

• Insanely commited and team

• In-office culture in San Francisco

Our Culture

Our culture is best described as "happy grinders" which translates to folks that are both optimistic & driven.

Benefits & Perks

• Competitive Seed to Series A level salaries

• Free meals at the office (breakfast, lunch, dinner)

• Healthcare, vision, dental insurance

• 401K

• Unlimited PTO