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Netomi

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

About Netomi

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Tech stack

Learn about the technology and tools that Netomi uses.

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Benefits and perks

Learn about the benefits and perks that Netomi provides.

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Paid parental leave

Paid parental leave

3 months of paid family leave for all parents to support you and your family.

Learning and development budget

Learning and development budget

Learning and development budget per year stipend to grow your skills.

Employee assistance program (EAP)

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Company retreats

Company retreats

Annual company retreats so you can meet everyone in person.

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SaaS
Number of employees

51-200

2015

Puneet Mehta

These are the countries where employees are currently based.

5 remote jobs at Netomi

Netomi is hiring Customer Success Manager, Sr. UX Designer, and more.

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Netomi logo
US flag United States only
Number of employees

51-200

Full Time
Dot Product Designer
Netomi logo
IN flag India only
Number of employees

51-200

Intern
Dot Marketing Analyst
Netomi logo
US flag CA flag US & CA
Number of employees

51-200

Full Time
Dot Technical Content Writer

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