Partner Manager

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including dm, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

You are a highly organized and relationship-driven Partner Manager that serves as the primary liaison between our partner network and internal sales teams. In this role, you will qualify and manage partner-referred opportunities, coordinate seamless sales handoffs, and provide tailored support based on partner maturity and needs. The ideal candidate excels at building trusted relationships, managing multiple priorities, and driving partner engagement that fuels revenue growth. This role will play a key part in ensuring high-quality referrals, optimizing partner collaboration, and enabling scalable success across our partner/channel ecosystem.

What You’ll Do:

• Serve as the day-to-day contact for assigned partners, helping them navigate the referral process and supporting their success.

• Qualify and triage partner-sourced opportunities, routing the appropriate Account Executive or co-selling when needed.

• Ensure smooth handoff of leads from partners to internal sales, maintaining transparency and alignment throughout the process.

• Build and maintain trusted relationships with partner stakeholders, providing proactive and timely updates and guidance.

• Collaborate with internal teams to optimize the referral and co-sell motion

• Track and report on partner pipeline, referral quality, and conversion metrics using CRM and partner management systems.

• Assist in partner enablement activities

• Help identify opportunities for deeper partner engagement, upsell potential, or partner-led deal acceleration.

• Act as a leader for peers and colleagues, work to educate and enable teams internally and externally.

• Drive management of book of business with future planning & prospecting, regular reporting, and documented understanding of health and opportunities overall.

REQUIREMENTS

• 5+ years of experience in partner management, channel sales, account management, or sales operations in the tech or SaaS space.

• Experience managing partner-generated leads or working closely with partner teams and sales reps.

• Strong organizational skills and attention to detail, with the ability to manage multiple workflows and handoffs.

• Excellent communication and interpersonal skills, and comfortable working with external partners and internal stakeholders.

• Experience with CRM systems and ideally partner portals or PRM tools.

• Self-starter with a collaborative mindset and desire to drive partner and customer success.

• Bachelor’s degree preferred.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Salary:

The annual starting base salary for this position is between $92,000 - $115,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be 30% OTE annually and are based on performance. This role will be accepting applications until February 8, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.