Lead QA / QE Engineer

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We're looking for an experienced and hands-on Lead QA/QE Engineer to guide our team of five testing engineers based in Europe. This fully remote role is based in France and blends technical leadership with a strong focus on front-end testing excellence and continuous improvement.

As the key link between QA and development, you’ll plan and coordinate testing efforts, mentor your team, and actively contribute to hands-on tasks including manual testing, creating test plans, and building automation.

You’ll proactively tackle production bugs and escalations, implement preventive measures, and champion improvements in automation, performance, security, and more. Working closely with developers, product managers, and support teams, you’ll help ensure quality is built into every step of the delivery cycle.

• Lead and mentor a team of five talented QA/QE engineers, supporting their growth and development.
• Plan and prioritize QA efforts in sync with development sprints and release timelines.
• Be the key bridge between our QA and development teams, promoting clear communication and open collaboration.
• Actively participate in the team’s operational work, including manual and automated testing, and shape our front-end test automation strategy, leveraging Playwright (JavaScript).
• Create and maintain reliable test plans and test cases for new features.
• Investigate bugs from production or support-escalated issues, identify root causes, and drive long-term fixes.
• Champion QA and QE best practices and automation, while driving improvements in tools, processes, and expanding into areas like performance, security, and accessibility testing.
• Foster a culture of quality, proactivity, and continuous learning within the team, while aligning QA processes with broader product and engineering goals.

REQUIREMENTS

• Strong experience in JavaScript and test automation (Playwright preferred).
• Solid understanding of front-end testing strategies and defect root cause analysis.
• Skilled in planning, prioritizing testing efforts, and defining test strategies.
• Proven leadership in QA/QE roles, with clear and confident communication skills.
• Comfortable working with distributed teams and cross-functional collaboration.
• Proactive mindset with a strong sense of ownership and drive for continuous improvement.
• Relevant QA/testing certifications (e.g., ISTQB).
• Degree in Computer Science or equivalent technical background.

Preferred - Advanced Testing Expertise

• Experience with accessibility, performance, and security testing.
• Hands-on experience with CI/CD pipelines and test integration.
• Knowledge of additional programming languages (e.g., TypeScript).
• Familiarity with API and backend testing concepts.
• Familiarity with cloud platforms and test infrastructure.

Our corporate language is English, please submit your application in English.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.

No matter who you are, we hope you find an exciting path forward - hopefully with us!