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ServiceNowSE

Principal Security Applied Field Engineer

At ServiceNow, we make the world of work, work better for people.

ServiceNow

Employee count: 5000+

United States only

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Job Summary

The Principal Security Applied Field Engineer is a customer-facing, senior-level role that blends the strategic expertise of a Chief Information Security Officer (CISO) with the technical proficiency of a security engineer. This hybrid position, focuses on deep security expertise while also focusing on the business outcomes a Business Information Security Officer (BISO) would be geared towards, focused on architecting secure, scalable customer workflow solutions on the ServiceNow NOW Platform for clients in heavily regulated industries.

The role requires deep knowledge of regulatory and audit matters (e.g., GDPR, PCI-DSS, SOX, and FINRA), hands-on experience with platform architecture, and the ability to engage C-level executives to align technical solutions with business objectives. As a trusted advisor, you will lead complex pre-sales engagements, support the secure design of innovative solutions, and ensure compliance with industry standards, driving confidence in our platform’s ability to deliver value.

Strategic Solution Architecture:

  • Support the design and help architect secure, scalable customer workflow solutions on the ServiceNow Now Platform, tailored to the unique needs of financial services clients.
  • Develop technical roadmaps that align with clients’ business strategies, ensuring seamless integration with existing and future technology landscapes.
  • Define secure data architecture frameworks, including metadata, integration, and security models, to support real-time insights and regulatory compliance.
  • Leverage cloud-based data solutions (e.g., Snowflake, Azure, AWS) to enhance workflow performance and scalability.

Regulatory and Audit Expertise:

  • Act as a subject matter expert on financial services regulations (e.g., GDPR, PCI-DSS, SOX, FINRA), advising clients on compliance strategies and audit readiness.
  • Implement data governance frameworks, encryption, masking, and auditing techniques to ensure data security, privacy, and regulatory adherence.
  • Conduct data quality audits and develop remediation plans to mitigate risks and ensure compliance with industry standards.

C-Level Engagement and Thought Leadership:

  • Build and maintain senior executive relationships (e.g., CIOs, CISOs, CFOs, BISOs), articulating the business value of ServiceNow solutions and their impact on top-line revenue.
  • Present strategic and technical content at the CXO level, translating complex technical concepts into business outcomes.
  • Provide thought leadership by challenging clients to rethink workflows, security, and digital transformation strategies, drawing on industry best practices.

Pre-Sales Technical Leadership:

  • Lead complex pre-sales engagements, collaborating with Solution Specialists and cross-functional teams to deliver proofs of concept (POCs), demos, and RFI/RFP responses.
  • Partner with customer architects and technical leads to design solutions that integrate ServiceNow with enterprise systems (e.g., CRM, ERP, data lakes).
  • Support the broader pre-sales team by sharing insights on ServiceNow best practices and industry-standard approaches to workflow and security challenges.

Platform and Data Expertise:

  • Advise on the design and architecture workflows using ServiceNow’s AI-powered tools, reusable components, and configurable playbooks to automate processes and enhance productivity.
  • Design and implement ETL/ELT processes to integrate data from diverse sources (e.g., NetSuite, Salesforce, Snowflake) into unified workflows.
  • Optimize platform performance using cloud-native technologies (e.g., Snowflake, Azure Data Factory, Databricks) and big data tools (e.g., Spark, Hadoop).

Team Collaboration and Mentorship:

  • Collaborate with engineers, product management, architects, and business analysts to deliver end-to-end solutions in an Agile environment.
  • Mentor junior team members, leading technical training sessions to foster skill development and ensure adherence to architectural standards.
  • Contribute to the development of ServiceNow’s global business services by sharing insights and influencing platform strategy.

Nice to have in Education & Certs

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree preferred.
  • Relevant certifications (e.g., ServiceNow CSA, CISSP, CISM, AWS Certified Solutions Architect, Google Certified Professional Data Engineer), CKA are highly desirable.

Experience:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • 15+ years of experience in enterprise architecture, solution consulting, or information security, with at least 5 years in the financial services sector.
  • Proven track record in pre-sales, customer-facing roles, delivering complex solutions to C-level stakeholders.
  • Hands-on experience with the ServiceNow Now Platform, including ITSM, Service Portal, and integration development.
  • Expertise in cloud platforms (e.g., AWS, Azure, Snowflake) and data technologies (e.g., Databricks, Spark, Snowflake schemas).
  • Deep understanding of regulatory and audit requirements in financial services (e.g., GDPR, PCI-DSS, SOX, FINRA, SEC Rule 17a-4, CDMC).

Technical Skills:

  • Proficiency in programming languages (e.g., Python, Java, SQL) and data tools (e.g., Tableau, Power BI, Talend).
  • Strong knowledge of ETL/ELT processes, data modeling (e.g., star schemas, snowflake schemas), and data warehousing.
  • Experience with big data technologies (e.g., Hadoop, Spark, Cassandra) and cloud-native architectures.
  • Familiarity with security practices, including encryption, data masking, and identity management.
  • Familiarity with networking capabilities including CSP networking technologies (eg. Direct Connect, Private Link, Security Groups etc…), DNS etc…
  • Familiarity with Kubernetes security constructs, including network segmentation, service mesh, access control, and secure configuration. Additional expertise should include pod security policies, RBAC, secrets management, runtime monitoring, image vulnerability scanning, audit logging, and securing API server and etc..

Soft Skills:

  • Exceptional communication and presentation skills, with the ability to influence senior executives and technical teams.
  • Strong leadership and mentoring abilities, with experience managing cross-functional teams in Agile environments.
  • Strategic thinking and problem-solving skills, with a focus on aligning technical solutions with business goals.
  • Ability to manage multiple projects, prioritize workloads, and deliver results under tight deadlines.

#SecurityJobs

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

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Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United States +/- 0 hours

About ServiceNow

Learn more about ServiceNow and their company culture.

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At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity.

With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work.

Who We Are

ServiceNow believes in the power of technology to reduce the complexity in our jobs and make work, work better for people.

What We Do

We transform old, manual ways of working into modern digital workflows. Employees and customers get what they need, when they need it—fast, simple, easy.

Careers

Want to ride a rocket ship? LinkedIn named us one of the top U.S. employers in 2019. Join a diverse, creative, fast-growing team that's changing how the world works.

Diversity, Inclusion and Belonging

ServiceNow embraces diversity, inclusion, and belonging as core to how we operate, how we recruit talent and develop our people, and how we create culture. We empower our employees to bring their best selves to work.

Leadership

“I believe ServiceNow has the potential to become one of the great enterprise software companies of this era.”
Bill McDermott, President and CEO

Employee benefits

Learn about the employee benefits and perks provided at ServiceNow.

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Learning and development budget

Learning and development stipend to grow your skills.

Paid parental leave

Generous family leave for all parents to support you and your family.

Volunteer opportunities

Paid volunteer time and matched donations for non profits that matter to you.

Retirement benefits

Generous 401(k) with matching and regional retirement plans to help you invest in your future.

View ServiceNow's employee benefits
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