Principal Consultant, Professional Services

Description

Leads implementations for customers. Provides quality control of client deliverables and supporting presales. Provides functional expertise, guidance, and instruction on SuccessFactors’ products. Conducts presentations within the organization and externally to represent the brands.

Essential Functions

• Functions as an individual contributor and subject matter expert to deliver Workforce Software Projects/ Time Management support.
• Manages customer request for assistance with incidents, enhancements, and instance refreshes.
• Creates and delivers high quality demonstrations and presentations.
• Designs, configures, and provides support oversight of the multi-modules of the Workforce Software Suite.
• Delivers best practice and compliance consulting services to customer.
• Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction.
• Delivers workforce management functionality specifications for the technical team to build interfaces.
• Works with client to plan and organize QA testing of configuration changes.
• Facilitates knowledge transfer with clients via customer/administrator and end user training.
• Interacts with Software Specific Partner Resources in addition to payroll vendors, client contacts and internal teams.
• Understanding of clients’ Payroll business requirements and objectives.
• Mentors junior consultants by coaching and/or training them on new systems, enhancements, and project deliverables; providing quality review of work.
• Completes continuing education activities to attain and maintain professional certifications, including continuous learning of new lines of HR business and Workforce Software products/technologies.

Required Qualifications

• Bachelor’s degree in information systems/technology or business, or equivalent experience in a relevant field.

• 5+ years of related industry experience with country specific time and attendance background. Experience completing multiple time and attendance implementation projects. Direct experience participating in software implementation projects.

• 5+ years of Workforce Software Suite experience including complex global time configuration.

• Level 1 Time and Attendance Workforce Software certification with demonstrated Level 2 capability.

• Workforce Software Forecasting and Scheduling Functional and Technical certification.

Knowledge, Skills, and Abilities (KSAs)

• Advanced capacity to write complex Time and Attendance Configuration and Rules.

• Deep knowledge of the HCM to Workforce time integration needs.

• Advanced understanding of the End of Period Processing and Payroll export.

• Advanced understanding of HR functions and business processes.

• Advanced knowledge of SuccessFactors product.

• Ability to attentively listen and effectively communicate with clients to build relationships.

• Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.

• Ability to work collaboratively as part of a project team, deploying the features and functions of Workforce Software Suite products as outlined in the Statement of Work.

• Ability to create and deliver presentations.

• Ability to manage time and multiple projects with a high degree of diligence.

Work Environment and Special Consideration

• Works within a professional office environment.
• Will be required to travel to client locations.
• Routinely uses standard office equipment such as computers, phones and copiers.

Competencies