Senior Consultant, Professional Services

Description

Provides functional expertise, guidance and instructions to customers on SuccessFactors products. Leads and ensures the successful implementation of SuccessFactors products.

Essential Functions

• Develop a strong understanding of and analyzes clients’ business requirements and objectives; develops system configurations to satisfy client needs.

• Create and present high quality demonstrations and presentations to clients on SucessFactors’ products.

• Assist with developing training materials and trains clients how to utilize the system.

• Troubleshoot and find resolution of assigned system defects.

• Provide quality control of consultant configurations, in order to meet client deliverables.

• Partner with project managers to ensure project work is kept within budget.

Essential Functions (Continued)

• Adhere to software implementation standards and best practices.

• Participate in weekly internal team meetings.

• Increase knowledge of modules and best practices.

• Accurately track and report time and expenses.

• Coach junior consultants on project implementation.

• Perform other duties as assigned.

Required Qualifications

• Bachelor’s Degree in Information Systems or Business.

• Professional SuccessFactors module certifications in two or more modules.

• 5 years of SuccessFactors consultant experience.

• 3-5 years of Human Resource business experience or familiarity with key Human Resources concepts.

Desired Qualifications

Knowledge, Skills, and Abilities (KSAs)

• Skilled in technology coupled with business acumen to compliment system consulting.

• Advanced proficiency in Microsoft Office Suite products.

• Analytical and solutions oriented; ability to solve complex problems by providing detailed insight and constructive criticism into problems/complex situations.

• Ability to build personal relationships with clients and peers while inspiring and motivating others.

• Ability to work in teams and independently.

Knowledge, Skills, and Abilities (Continued)

• Strong organizational, planning and management skills.

• Strong presentation and meeting facilitation skills; displays confidence and poise in formal speaking situations; creates effective and compelling presentations by keeping meetings clearly focused on the agenda.

• Excellent written and oral communication skills; attentively listens and shares knowledge/expertise.

• Assembles and develops talent by creating a challenging and rewarding work environment.

Work Environment and Special Consideration

• Works in a professional and/or remote office environment.

• Will be required to travel to client locations.

• Routinely uses standard office equipment such as computers, phones and copiers.

Competencies