As a Principal Customer Success Services Engineer, you will deliver post-sales support and solutions to Oracle customers, serving as an advocate for customer needs. You will be an expert in solving complex customer issues and work independently with minimal guidance from management. The role requires a Bachelor's degree in Computer Science, Engineering, or equivalent experience, and 8 years of related experience prior to taking this position.
Requirements
- Bachelor's degree in Computer Science, Engineering, or equivalent experience
- 8 years of related experience prior to taking this position
- Experience with Oracle's core products, applications, and tools
- Strong technical knowledge in Oracle applications, SQL, and PL-SQL
- Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF
- Java, ADF, and PaaS skills
- Experience in Oracle Fusion and Oracle On-Premise Applications (Finance or Supply chain)
- Hands-on Integration Web Services, OIC Integration
- Ability to write efficient and optimize code and understanding of performance tuning techniques
- Oracle relevant technical Certification is preferred
- Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS)
- Strong analytical and problem-solving skills
- Technical troubleshooting experience
- Strong English written/verbal communications
- Excellent verbal and written communication skills
- Excellent technical troubleshooting experience
- Self-motivated individual who works well in a team environment
- Willing to travel to customer sites on a regular basis
- Experience in working as part of Global/Matrixed/Remote teams
- Self-driven, ability to work under minimal supervision
- Willing to work in shifts & weekends as required
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Volunteer programs