Oracle Banking Support is seeking a Technical Analyst to deliver post-sales support to Oracle customers, troubleshoot issues with Electronic Support Services, and act as a liaison between Oracle, OEMs, and VARs. The role focuses on proactive monitoring, troubleshooting, and efficient service delivery, particularly within the Banking products division. This is an opportunity to work with cutting-edge technologies and support customers from SaaS to Cloud environments.
Requirements
- Proficient technical knowledge of PaaS and SaaS platforms (OCI, AWS, Azure, or GCP)
- Strong understanding of microservices, containers, and serverless technologies
- Familiarity with incident management frameworks and escalation processes
- Strong communication skills to coordinate with stakeholders
- Experience with logging and monitoring tools (e.g., OCI Monitoring, Prometheus, Grafana ELK Stack, Splunk)
- Ability to handle Severity 1 / Critical incidents
- Hands-on experience with Kubernetes, Docker and container orchestration platforms
- Understanding of programming languages like Python, Ruby etc. and expertise in shell scripting
- Ability to mentor and upskill team members in Cloud best practices
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Equal Employment Opportunity