Sales operational manager

Location: Europe-based (Remote, with occasional travel)

Languages:

• Ukrainian — mandatory

• English — B2+ required

• Russian — optional / nice to have

About the Company

Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.

The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.

The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.

Why Join

• Join a globally recognized fintech innovator in the high-risk payments space

• Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments

• Collaborate with cross-functional teams across multiple regions and time zones

• Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement

About the Role

Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.

The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.

This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.

Key Responsibilities

Analytics & Merchant Profiling

• Pre-qualification of merchants: market, geo, traffic, and payment method research

• Assessment of deal feasibility and growth potential in collaboration with Sales

Merchant Operations

• Operational support of merchants post-onboarding

• Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency

• Ownership of merchant payment context and operational reality

Optimization & Scaling

• Initiation of performance improvements: provider tuning, routing optimization, cascading logic

• Reduction of operational and technical growth barriers

Cross-Functional Coordination

• Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions

• Preparation of structured reports, insights, and action plans for Sales and management

Requirements

Professional Experience

• 1+ year experience in fintech / PSP, preferably in high-risk segments
  (iGaming, Gambling, Betting, Forex, Crypto)

• Background in Sales Operations, Account Management, Business Analytics, or Sales

Analytical & Technical Skills

• Strong analytical mindset; confident with Excel, Power BI, or similar tools

• Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions

• Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows

• Basic market and SEO research skills (Similarweb, Ahrefs, etc.)

Business & Communication Skills

• Strong negotiation and business communication skills

• Spoken and written English (B2+)

• Ukrainian language - a significant advantage

Personal Qualities

• High stress tolerance in a fast-paced, high-risk B2B environment

• Results-driven, structured, and ownership-oriented mindset

• Clear understanding of how Sales and Support teams operate in high-risk payment businesses

What Success Looks Like

• Sales decisions supported by clear data, not assumptions

• Merchants scaling with fewer operational blockers

• Improved payment performance and approval rates

• Strong alignment between Sales, Risk, FinOps, and Tech