Solution Engineer

About the Company

Our client is a global leader in liquidity and institutional trading technology for the crypto and FX industries. For over a decade, they have been delivering advanced B2B solutions that power brokers, exchanges, hedge funds, and asset managers worldwide — helping them scale faster while keeping infrastructure lean and resilient.

Responsibilities

Pre-Sales & Demo

• Deliver high-quality product demos to prospects and clients.

• Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle.

• Translate business requirements into technical recommendations for clients.

Integrations & Go-Live

• Lead the full technical onboarding process for their clients.

• Review and validate integration designs, API flows, and implementation approaches.

• Work directly with client developers to ensure smooth, correct, and efficient integration.

• Own the go-live process, from first call to successful production launch.

• Ensure clients follow best practices when integrating with CRMs, back-office systems, wallets, and payment flows.

Technical Expertise

• Become an expert in their API, documentation, architecture, and workflows.

• Translate complex technical concepts into clear, actionable guidance for non-technical clients.

• Investigate, troubleshoot, and resolve integration-related issues.

• Collaborate with internal product & engineering teams to escalate or resolve technical blockers.

Client Support & Success

• Act as the primary technical point of contact for clients during onboarding and integration.

• Support Technical Account Managers with technical clarifications and operational questions.

• Advise customers on best practices for crypto payment infrastructure, security, and integrations.

• Ensure that every client receives a professional, structured, and reliable technical experience.

Vendor & Partner Coordination

• Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks.

• Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.

Obligatory

Mandatory Experience

• Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment.

• Hands-on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure.

• Strong background in client-facing roles, pre-sales, and technical support.

• Ability to read, understand, and explain API documentation.

• Demonstrated ability to manage technical integrations end-to-end.

Skills & Competencies

• Perfect English — written and verbal.

• Excellent communication skills, capable of interacting with both technical and non-technical stakeholders.

• Strong problem-solving ability with a structured and analytical approach.

• High ownership mindset: able to drive integrations to completion without micromanagement.

• Ability to operate in a fast-paced, high-expectation environment.

• Professionalism, reliability, and a positive, solution-oriented mindset.