United States onlyImagine showcasing the latest advancements in virtual and augmented reality, AI, and more to customers who are eager to experience the future. As a Retail Operations Manager you will manage store teams that have direct engagement with customers, and understanding their needs and preferences, will be paramount to providing invaluable consumer insights that will shape world class retail experiences.
From managing the day-to-day operations of our retail stores to collaborating with a multitude of cross-functional teams you'll have the opportunity to make a real impact on the customer journey, driving sales, and building brand loyalty.
At Meta Store we don't just sell products – we create immersive experiences that inspire and delight and you will play a key role in pushing the boundaries of what's possible in retail.Retail Operations Manager Responsibilities
- Lead day-to-day retail operations across a variety of permanent and temporary store locations to ensure operational efficiency, maximize customer engagement and increase satisfaction and loyalty.
- Develop, update and maintain operational processes to continuously improve productivity and support scaling of the business.
- Ensure healthy stock levels across all stores through effective inventory management of orders, returns, and accurate inventory tracking.
- Responsible for maintaining retail operations tools, resources and vendor management.
- Monitor sales metrics, identifying areas for improvement, and implement strategies to increase sales and customer satisfaction
- Ensure compliance with company policies, procedures, and regulations including health and safety standards.
- Develop store level budgets, track expenses, and analyze financial performance in alignment with relevant cross-functional partners.
- Ensure the highest levels of customer satisfaction and resolve escalated customer inquiries and complaints promptly and successfully.
- Provide regular updates to leadership and cross-functional partners through timely and consistent communications, using designated internal tools
- Ensure retail staff are fully certified and compliant with all retail training and provide insights to support new training content and development
- Foster a friendly, welcoming and fulfilling work environment to promote high job satisfaction and minimal staff turnover.
- 7+ years of experience in retail store operations
- 7+ years of experience leading field operations
- Experience in the consumer electronics industry
- Experience with retail operations, merchandising, and customer service principles
- Experience working in a fast-paced, dynamic retail environment and be easily adaptable to changing priorities
- Customer-focused, proactive and results-driven with an emphasis on continuous improvement
- Experience with retail software and point-of-sale systems
- Experience with MS Office tools and Google Suite
- MBA degree or equivalent
- Experience managing Test & Learn programs within retail
- Experience with Omni-channel retail
- BA/BS degree
US$142,000/year to US$202,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Australia
Singapore
Mexico
Canada
Colombia
Brazil
Argentina
Netherlands
Germany
Belgium
United Kingdom
Ireland
Denmark
United Arab Emirates
Switzerland
South Africa
Nigeria
Sweden
Spain
Italy
Norway
France
Czechia
Israel
Poland
New Zealand
India
Hong Kong
Indonesia
Malaysia
South Korea
China
Taiwan
Japan
