Senior Product Manager - Retention

We are looking for a Senior Product Manager to help drive M-KOPA’s mission of building transformative lifetime financial partnerships with our customers.

This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes. You'll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.

About Us

We foster a low-ego environment where diversity, innovation, and collaboration drive both commercial growth and social impact. Our team values psychological safety and takes a discovery-first approach to problem solving. You'll be empowered to make data-driven decisions and clear cases for prioritization of solutions in a domain that you have a high degree of ownership over.

We are looking for a technical and/or analytical PM for this role — if you have a fondness for engineering and/or you love digging into data, you might be a good fit!

In this role, you would be responsible for:

• Owning the strategic direction and evolution of critical engineering systems and business processes

• Working with engineers to drive continuous improvement in our systems’ capabilities

• Partnering with data scientists and analysts to understand user needs and implement novel methodologies

• Getting feedback from customers and customer care teams to understand customer pain points

• Analyzing data to understand the largest areas of opportunity for further improvements

This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.

Your application should demonstrate:

• 5+ years of product management experience

• Strong technical and/or analytical skills, including the ability to conduct your own complex data analysis

• Proven ability in solving technical and/or analytical problems

• Ability to work with diverse, distributed teams across multiple countries

• Strong interpersonal, communication, and collaboration skills

• Experience in data-driven decision making and strategy development

• Experience with agile methodologies and cross-functional team leadership

• Nice to have: Experience with data science models

If the above is of interest to you, please apply.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.