Functional Analyst

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for an Functional Analyst to join our fast-growing Implementation Team.

The Functional Analyst is responsible for overseeing the custom design, configuration, and delivery of HICX software to our customers.

You will be a part of a team responsible for implementing a supplier information management solution in a fast-paced, results-oriented environment for global customers.

The Functional Analyst will assist customers with the implementation and use of our software products, acting as a subject matter expert on business processes, configuration, and technical capabilities. You are passionate about technology, eager to work with technical engineers, and to get your hands dirty with SQL queries and scripts.

Our Company

HICX is the world’s leading solution provider for supplier data and information management software. We enable some of the world's most complex, and innovative, organizations to find, re-use, and maintain supplier data and information across any spreadsheet, app, or system.

HICX is changing the way B2B companies are identified and creating a low code software platform empowering an impressive array of enterprise customers across all industries to transform, automate and modernize procurement and supplier operations.

Our Mission is to enable businesses to find, maintain, and re-use trusted Supplier Data and Information across their Enterprise, across any spreadsheet, app, or system.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Work in tandem with Project Managers to serve as the subject matter expert on implementation requirements and relevant technical information.
• Work closely with Development, Configuration, and PM resources to resolve complex technical issues related to ongoing projects.
• Interpret the combination of customer statements of work, specifications, and additional input such as emails and change order requests into user stories and requirements.
• Convert customer requirements into executable workflows and configuration
• Tactically deliver configuration and workflows in the HICX cloud-based technology platform
• Use gained experience configuring functionality to guide client conversations
• Develop test flows and step definitions including any special requirements and reject criteria.
• Support acceptance testing including troubleshooting and managing resolution of issues
• Continually communicate results and status to customers and project managers.
• Contribute to building and enhancing training documentation

Requirements

SKILLS/QUALIFICATIONS:

Essential

• Excellent written and verbal communication skills
• Proficiency in Excel including vlookups and pivot tables
• Proficiency in SQL
• Natural curiosity for learning and understanding new challenges
• Ability to understand and draw workflow diagrams
• Ability to understand complex business processes
• Ability to quickly understand technical concepts
• Self-motivated with ability to work independently as well as part of a team
• Ability to organize and manage workload efficiently and prioritize projects with minimal supervision
• Demonstrated ability to provide excellent customer service with frequent customer interaction
• Excellent organizational and time management skills
• Bachelor’s Degree or 2+ years relevant experience
• 1+ years of related technical experience

Desirable:

• Experience with Aravo, Ariba, Coupa, or similar procurement applications
• Experience with SAP, Oracle, or similar ERP applications
• Experience with supplier master data governance
• Experience administering or configuration in cloud-based applications.
• Experience with Jira and agile delivery principles

You’ll like this role if…

• You are excited about the prospect of working in the Procurement and Supply Chain domain.
• You are detail oriented and consistently deliver quality work in an efficient manner.
• You don’t get easily flustered when troubleshooting and identifying root causes.
• You enjoy balance between working independently and as a team.
• You don’t mind reading documentation and exploring self-help options before going to peers for assistance.
• You enjoy seeing your creations come to life on-screen.

You may not like this role if….

• You like working independently as much as possible and don’t like deadlines – this role requires that you collaborate in cross-functional teams to deliver work across one or more projects to satisfy clients and stakeholders
• You are not interested with interacting with business stakeholders – the ability to understand the business context is key to this role
• You expect clear instructions to perform your role – as a functional analyst, you may often need to perform your role with limited context and information, and you will need to be open to seeking this out
• You do not like debugging or find the prospect of reading and interpreting errors scary – to be able to confidently triage, investigate, and resolve issues effectively, debugging is a core part in a functional analyst’s workstream.

Benefits

• Work from anywhere within the Philippines - we are a fully remote company.
• Flexible PTO - We offer 18 days of paid holiday per year + PH Public Holidays.
• Connect and socialize with the team during our company socials and off-site events.
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.
• Tons of amazing career opportunities in a fast-growing in-demand industry.