Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.
Position:Customer Service Agent (Live Chat and/or Email Support)
Working Hours: Shifting schedule, predominantly US Business hours
Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.
Position Summary:
As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.
Responsibilities include but are not limited to the following:
- Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
- Protect company's, clients', and visitors' information.
- Work with the team to accomplish your goals individually and as a team.
- Update your knowledge through continuous learning. (Self-paced and group training)
- Ensure you have the right equipment and a proper place to work productively.
Requirements
Work Experience:
(* items are required)
- *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
- Robust eCommerce or Retail customer service background.
- Genuine care for customers and clients.
- A sales-oriented person is a plus.
- Social media management experience is a plus.
- At least six months of work-from-home experience is a plus.
Qualifications Required:(* items are required)
- *Remote work ready:
- Stable high-speed internet with backup. (Minimum of 10 Mbps)
- Computer (laptop or desktop) with the ff recommended specs.
- Quad-core CPU at least 2.5hgz or higher
- RAM 8GB or higher.
- 1GB GPU
- At least 128GB SSD for your drive C
- Dual monitor with at least 1920 x 1080 display resolutions
- Headset with mic and webcam for meetings
- Focused workspace.
- *Above average written and verbal English communication and comprehension skills.
- Great chat, email, social media, and phone etiquette.
- *Advance critical thinking skills
Benefits
What we offer: What we don't offer:
Terms of Employment:
Notes: