Customer Support Representative II (SaaS)

What does a day in the life as a Customer Support Representative look like?

• Collaborate with various teams and departments to facilitate smooth communication and workflow.
• Handle incoming and outgoing communications, including emails, phone calls, Instant messaging.
• Schedule appointments, meetings, and conferences, and coordinate relevant logistics.
• Input and maintain accurate data in databases and spreadsheets, analysis, report generation, and document preparation.
• Assist in the preparation of presentations, reports, and documents for internal and external use.
• Assist in budget tracking and expense reporting.
• Process invoices, reimbursements, and other financial transactions as required.

What are the required qualifications for a Customer Support Representative?

• Undergraduates are welcome to apply
• 2-3 years of relevant professional experience from a BPO or call center industry
• Demonstrated understanding of working with SaaS/software technology
• Basic understanding of Microsoft business applications – Outlook, Word and Excel

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